SUPERVISOR DE ATENDIMENTO

Globalweb • Portuguese: C1 • Cloud Platforms (IaaS & PaaS) • Cloud Consulting & Migration • 1 day ago
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Salary
≈ $25k – $74k per year (Estimated)
Location
In office (Goiânia)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 14, 2026.

Overview
Company
Impact
Profile match

Globalweb

Globalweb is a Brazilian IT services company offering cloud products and services adapted to each customer's needs, together with infrastructure operations and support. It hires Java, Linux, Windows and COBOL analysts and support technicians in Brasília, São Paulo and Goiânia. The company is headquartered in Brasília, Brazil.
globalweb.com.br • HQ: Brasília, Brazil • Cloud Consulting & Migration • Cloud Platforms (IaaS & PaaS) • 201-500 employees
Tech stack of Globalweb

Nosso time é formado por excelentes profissionais da área da tecnologia.

Colaboração e comprometimento fazem parte do nosso dia-a-dia, quando desenvolvemos novas funcionalidades, construindo um produto robusto e escalável.

Fazendo parte de nossa equipe, seu trabalho irá impactar em milhares de usuários, de algumas das maiores empresas do país, que utilizam nossa solução diariamente.

Responsabilidades e atribuições

Requisitos:

  • Profundo entendimento dos processos e práticas ITIL: incidentes, problemas, mudanças, configurações, nível de serviço, capacidade, disponibilidade e continuidade.
  • • Familiaridade com ServiceNow, BMC Remedy, Jira Service Management, GLPI e ferramentas equivalentes.
  • • Análise, mapeamento e otimização de processos, com identificação de melhorias e

Requisitos e qualificações

Formação:

Curso Superior completo em Ciência da Computação, Engenharia de Software, Sistemas de Informação, Administração ou áreas correlatas. Curso Superior completo em qualquer área e Pós-graduação em Engenharia de Software, Arquitetura de Software, ou áreas correlatas (carga-horária mínima de 360 horas).

Certificações:

  • ITIL 4 Foundation Certified.
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