Observability Platform Engineer (Datadog)

Neuberger's Technology team is seeking a Vice President to define and lead our enterprise observability strategy across cloud and on-premises environments. You will own the Datadog platform, the operating model around it, and the team that runs it. Your goal is to give the firm continuous (24/7) visibility into the health of business-critical systems, including external websites, network and security infrastructure, and container platforms such as OpenShift.

You will set the direction for logs, metrics, traces, Service Level Objectives (SLOs), synthetic monitoring and Real User Monitoring (RUM). You will also lead the firm's migration from OpenView to Datadog, and be accountable for improving reliability, speeding up incident response, and optimizing cost. You will work as a trusted partner to senior leaders in Application Engineering, SRE/DevOps, Infrastructure, Security and Service Management.

Key Responsibilities

Strategy and Leadership

• Define and own the multi-year observability vision, roadmap and target-state architecture, with Datadog as the central platform.
• Establish the operating model: service ownership, tagging and metadata standards, onboarding criteria, support tiers and engagement with application teams.
• Present platform health, reliability metrics and program progress to senior management and technology governance forums.
• Program Delivery
• Own end-to-end delivery of the OpenView-to-Datadog migration, including scope, milestones, risks, dependencies, cutover and decommissioning. Make sure coverage is preserved and monitoring fidelity improves.
• Prioritize and sequence onboarding of applications and infrastructure across Windows Server, Unix (Linux/Solaris), Azure, AWS and OpenShift.

Reliability and Service Outcomes

• Set the SLO and error budget framework, and drive its adoption by engineering teams.
• Own targets for reducing alert noise and MTTR, using monitor correlation, enrichment, dependency mapping and threshold governance.
• Sponsor end-user experience monitoring (RUM and Synthetics) for external-facing services and critical workflows.
• Oversee integration with ServiceNow for incident and problem routing and escalation, and make sure runbooks and post-incident reviews feed continuous improvement.

Architecture, Standards and Governance

• Set enterprise standards for instrumentation, logging, metrics and tracing. Lead OpenTelemetry adoption.
• Require observability-as-code (Datadog API, Terraform, Python, PowerShell, Bash) to ensure consistent, auditable configuration at scale.
• Work with Information Security on data handling, access control, and telemetry that supports security and compliance.
• Make sure all observability designs account for corporate network and proxy constraints.

Licensing, Cost Optimization and Vendor Oversight

• Manage Datadog licensing and consumption, including usage monitoring and forecasting.
• Drive cost optimization across logs, custom metrics and synthetic transactions through volume controls, governance and usage reporting.
• Oversee the vendor relationship, including roadmap alignment, support escalations and tool rationalization.
• Executive Communication
• Deliver executive and operational dashboards and reliability reporting.
• Act as the internal advocate for observability best practices across the technology organization.

Qualifications

Required

• 9+ years of experience in observability engineering or infrastructure monitoring
• Proven record of owning an enterprise observability or monitoring platform and delivering a large-scale migration.
• Deep knowledge of Datadog (APM, Infrastructure, Logs, Synthetics, RUM, SLOs, Monitors, Dashboards, NPM) and of distributed tracing, metrics pipelines and logging standards.
• Strong command of Windows Server and Unix (Linux/Solaris) environments, and of cloud integrations (Azure and AWS).
• Hands-on credibility in automation and infrastructure as code (Python, PowerShell, Bash, Terraform, Datadog API/SDK), with the ability to guide technical design.
• Experience with ITSM integration (such as ServiceNow) and with incident, problem and change processes.
• Demonstrated ability to reduce alert noise and MTTR and to establish SLO practices.
• Experience managing platform licensing and cost optimization, overseeing vendor relationships, and working with cross-functional stakeholders.
• Strong executive presence and written and verbal communication skills.

Preferred

• Datadog certifications, and a bachelor's degree in a technical field or equivalent experience.
• Experience with OpenTelemetry, OpenShift/Kubernetes and OpenView (or comparable legacy tools).
• Experience in financial services or another regulated environment.
• Experience leading technical teams.

Hybrid Notice

This is a hybrid position. Currently, the hybrid work schedule for this position is 2-3 days in the office. Please understand that the hybrid schedule may be modified or eliminated at any time at Neuberger's discretion.

Senior Engineer II

Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $130,000-$180,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].

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