Account Manager Team Assistant

If you're here, it's because you're looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a organized, detail-oriented Account Manager Team Assistant to help keep our partner stores and restaurants running seamlessly on our platform.

In this role, you will act as the operational backbone for our partner-facing team. You will make sure partner equipment works, promotional campaigns run on time, data is accurate, and daily technical issues are resolved quickly. No specialized technical background is required - just strong problem-solving skills, comfort with computers/data, and a desire to help local businesses succeed.

THE JOURNEY

• Own the operational backbone of our top partner accounts end to end, managing everything from hardware logistics and terminal replacements to network connectivity setups.
• Be responsible for daily operational excellence, monitoring key technical metrics in real time to defend SLAs and proactively prevent performance drops.
• Execute mass operational configurations to launch promotional campaigns, store-level discounts, and advertising setups aligned with Account Managers.
• Conduct precise data audits to ensure bulletproof statistics, resolving discrepancies and eliminating partner complaints.
• Handle regular onboarding and training sessions for venue administrators, driving platform adoption and improving operational hygiene.
• Identify daily operational bottlenecks and translate them into process improvements by building internal solutions to automate routine administrative tasks.

WHAT YOU WILL BRING TO THE RIDE

• Background: 1-3 years of experience in customer support, operations, retail management, logistics, or general administrative roles.
• Comfort with Numbers: You are comfortable reading basic reports, using spreadsheets (Excel or Google Sheets), and tracking day-to-day metrics.
• Fast & Organized: You can handle a steady stream of routine requests without losing focus or missing details.
• Clear Communicator: You can explain step-by-step instructions to non-technical store staff with patience and clarity.

• Problem Solver: You enjoy finding smarter, faster ways to do routine work.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!