Customer Care Officer AUS
Every order we process and every question we answer helps someone reconnect with the sounds that matter most. This role plays an important part in delivering that experience for our customers.
At GN, we design and deliver innovative hearing technology that helps people reconnect with life’s important moments. Our Customer Care team supports clinicians, partners and customers by ensuring orders, enquiries and product support are handled with care, accuracy and efficiency.
We are looking for a Customer Care Officer to join our team in North Ryde. Acting as a key point of contact for customers, you will manage orders, respond to enquiries and work closely with internal teams to ensure a seamless customer experience.
What you’ll be doing
This is a busy, high-volume role suited to someone who enjoys managing a varied workload, prioritising effectively and delivering timely support without compromising accuracy. On a day-to-day basis, you will be:
Responding to customer enquiries via phone and email
Processing customer orders accurately and efficiently across our product range
Supporting customers with order updates, delivery enquiries and general requests
Recording customer interactions and complaint information in Salesforce
Investigating and assisting with the resolution of customer feedback or complaints
Providing basic product information and troubleshooting support for hearing devices and accessories
Escalating more complex technical enquiries to specialist teams when required
Working closely with Production, Service and Logistics teams to ensure orders are fulfilled
Contributing to team KPIs and identifying opportunities for continuous improvement
About you
You enjoy helping people and take pride in delivering excellent customer service. You are organised, detail-oriented and comfortable managing multiple tasks in a fast-paced environment.
Ideally you will bring:
2 years of experience in a customer service or customer care role
Confidence managing inbound and outbound customer calls
Strong verbal and written communication skills
High attention to detail and strong data entry accuracy
Solid computer skills including Microsoft Office (Word, Excel, Outlook)
Experience with Salesforce, Navision or a regulated industry such as medical devices would be advantageous but is not essential.
What you’ll enjoy at GN
At GN, we know people are looking for more than just a pay cheque. That’s why we take a total rewards approach, offering a mix of financial and non-financial benefits, alongside the everyday experiences that make work enjoyable and rewarding. From development opportunities to wellbeing support and the chance to be part of a connected, purpose-driven organisation making a real difference, we’re committed to creating an employee experience that people are excited to join and want to stay and grow with. We offer a comprehensive range of benefits and recognition initiatives in addition to your individual compensation, including:
Secure onsite parking
Reward and recognition app with discounts at over 700 retailers
Employee Assistance Program
Online wellbeing centre
Service recognition rewards
Annual birthday and Christmas gift
Free annual flu vaccinations
Paid Parental Leave
Paid Volunteer Leave
Novated car leasing
Generous discounts on GN products
A modern workspace with great onsite amenities including fresh fruit, barista-style coffee, refreshments, social canteen space, table tennis, TVs and a dedicated gaming room. Take a virtual tour here
Opportunities for development and career growth
A close-knit team that values accuracy, reliability and humour
Work from home 1 day per week (upon completion of 6-month probation/training period)
Why you’ll love it here
At GN, we put the customer at the heart of everything we do - and we’re looking for someone who shares that same passion. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you.
Applicants must have full unrestricted Australian work rights.
GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples and from individuals of diverse cultural backgrounds.
We are committed to a barrier-free recruitment process and workplace. If you require any adjustments during the recruitment process, please let us know so we can support your participation.
GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.
Agencies: We prefer to fill this role directly. Should we require assistance, we will contact our preferred recruitment partners.