Technical Support Specialist
The Customer Care Technical Support Specialist provides front-line, non-clinical support primarily to end users. This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care. Focusing on accessories, consumables, apps and general product information.
The Team you will be part of:
You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.
Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team
Your contribution is appreciated, and you will:
Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.
- Provide first-line technical support for hearing devices, accessories, apps and connectivity solutions (e.g. pairing, Bluetooth, app connectivity, device handling).
- Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
- Listen actively and respond with empathy, patience and professionalism, especially when customers are frustrated, worried or struggling with their hearing.
- Maintain strong, up-to-date knowledge of the GN Hearing portfolio (hearing devices, accessories, apps, connectivity solutions).
- Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end-user journey.
To perform well in the role, we imagine that you have:
- Experience in Technical Support and be comfortable supporting connected devices, mobile apps (iOS/Android), Bluetooth and PC connectivity.
- Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
- Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
- Experience in the Hearing Care industry would be an advantage.
At GN, we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfil their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organisation as well.
We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.
How to apply?
Use the ‘APPLY’ link no later than Friday 17th July. Applications are assessed continuously, so don’t wait to send yours.
On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying - quick and easy.
Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.
GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.
We hope you will join us on this journey and look forward to receiving your application.