Field Service Tech

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Kansas, Florida, Ohio, Indianapolis, Southern California, and New Jersey. With over 40 years of experience and more than 215 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you love working in sales this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

POSITION SUMMARY:

Corporate Technologies is seeking a Field Service Technician to join our team. The ideal candidate will be responsible for managing and maintaining our customers’ servers, computers, networks & infrastructure. This includes troubleshooting network issues, implementing security measures and ensuring optimal network performance. The Field Service Technician will also be responsible for assisting our customers with their day-to-day computer and networking needs. Strong communication and problem-solving skills are essential for this role.

This position reports to the Field Service Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING:

• Provide on-site technical support to contract clients.
• Respond to escalated technical issues and resolve them in a timely and efficient manner.
• Troubleshoot hardware, software, and network issues, and provide solutions to clients.
• Provide high-quality customer service to clients and maintain a positive relationship with them.
• Document all issues, resolutions, and client interactions in the ticketing system.
• Communicate effectively with the team to ensure the client's needs are met.
• Participate in ongoing training and professional development opportunities.
• Installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers
• Participate in on-call rotation after-hours or critical support events.
• Installing and configuring application and operating system software and upgrades
• Removing old equipment and performing data migration to new machines
• All teammates are expected to demonstrate job flexibility and perform other duties as assigned to deliver on our promise to keep the client’s needs our priority.
• Perform general server support
• Support of MS Exchange, Office 365, and Active Directory administration

OTHER SKILLS and ABILITIES:

• Excellent interpersonal skills (develop and maintain strong working relationships with fellow team members, customers, and vendors)
• Strong work ethic
• Strong organizational skills
• Must possess excellent verbal and written communication skills
• Must possess excellent documentation skills
• Must be able to work independently to achieve goals
• Must be process and detail oriented
• Must have excellent troubleshooting skills
• Occasional overtime/weekend work may be required
• Thrive in a team environment
• Learn quickly
• Must have access to reliable transportation
• Thorough knowledge of PC hardware, software, and network connections
• Must be able to multitask

Qualifications

Minimum Education and Experience:

• Managed Services experience
• 5+ years’ experience in IT related field
• CompTIA A+, and/or Network +,and/or Security +

Preferred Education and Experience:

• Experience with Python and API's
• Any vendor certifications
• Cloud platform experience (Azure preferred)

Must have valid driver’s license with clean driving history

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Coconut Grove, FL (Surrounding Area). This is an onsite position.

Salary range is $30.00 per hour - $35.00 per hour

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Pay Range: $25 - $30 per hour