Senior Product Manager (Anti-Scam BU/2B)

Background

Gogolook is the team behind Whoscall. Widely used across Taiwan, Whoscall has become a household anti-scam app that helps millions of people identify suspicious calls and scam risk every day.

Beyond our consumer products, we also provide anti-scam and risk management solutions for enterprises and governments - helping them proactively detect impersonation, reduce scam exposure, and protect their brand and reputation. These capabilities are already deployed across financial services, e-commerce, and retail, and continue to expand into overseas markets such as Japan and Thailand.

As our overseas markets and customer base grow, we need someone who can carry both product development and project management: someone on the front line who turns the needs of customers and our BD teams around the world into a clear product roadmap and releases that ship on time.

Role Overview

The role splits roughly evenly between two halves:

• 50% product development: Gather requirements directly from customers and BD teams across markets, judge priority and feasibility, and translate them into a clear product roadmap and PRDs.
• 50% project management: Drive delivery together with RD, QA, and the AI team - owning schedule, risk, and delivery quality.

You will be the bridge between customers / BD and the engineering team, and you need to speak both languages fluently. This is not a "take requirements, write specs" role - we expect you to care about scam detection itself, and to keep asking whether there is a better way to do it.

Responsibilities

• Requirement gathering and clarification: Interview customers and BD teams directly to gather, clarify, and consolidate real needs and use cases.
• Roadmap and prioritization: Turn requirements into a clear product roadmap, set priorities, and explain the trade-offs behind them to stakeholders.
• PRD and specification: Write clear, actionable PRDs, manage the backlog, and drive delivery through the established workflow (PRD → design → implementation → testing → release).
• Project and delivery management: Own development and project progress - managing schedule, dependencies, and risk to ensure releases land on time, at quality, and in line with customer commitments.
• Data insight: Query and interpret product data yourself to surface insights that hold up to scrutiny, and use them as evidence for improving both the product and the process.
• Working efficiently with AI tools: Make hands-on use of AI tools (e.g. Claude) and connect tools such as Jira and Confluence through connectors and automation, cutting down context switching and repetitive work.
• Cross-functional collaboration: Work day to day with BD teams across markets, customers, RD, QA, and the AI team - translating needs and constraints across functions so decisions are understood and executed.

Required

• 5-8+ years in B2B / B2G product management or project management, with the ability to own both product definition and delivery execution.
• Near-native spoken and written English - able to interview, present, and document directly with overseas BD teams and customers.
• Excellent communication and stakeholder management: comfortable talking directly with front-line people, and able to translate their needs into language engineering can act on.
• Solid product-management fundamentals: requirements analysis, PRD writing, roadmap and backlog management, schedule and risk control.
• Strong data sense - able to query and analyze data independently (SQL / BI / spreadsheets) and turn it into insight and decision-making evidence.
• Familiarity with AI tools and workflow integration (e.g. Claude, Jira, Confluence, connectors / automation), and a habit of continuously improving your own workflow.
• Genuine enthusiasm for anti-scam and scam detection, and the instinct to keep asking "is there a better way?"

Nice to Have

• Experience with anti-scam, security, risk management, or trust products.
• Experience serving enterprise customers or government agencies, especially in overseas markets (Southeast Asia, Japan, Korea, etc.).
• A technical background, or close prior collaboration with RD / AI teams, with an understanding of technical constraints and trade-offs.
• Experience with Agile / Scrum and hands-on project management in Jira.

What You'll Get

• Real room to make product decisions in front of actual customers and overseas markets - not just execute predefined specs.
• Direct collaboration with BD teams across markets, customers, and the RD / QA / AI teams, with full involvement from requirement to launch.
• Portable B2B / B2G product and project management experience, built on a problem with genuine social impact.