Delivery Station Site Supervisor (Operations Supervisor)

About Jitsu

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the Role

The Site Supervisor is the number two to the Operations Manager (Site Leader) and serves as the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, you will be responsible for executing the Labor and Operations plan, leading a team of rotating hourly associates and leads, and ensuring Safety, Quality, and Cost standards are met on every shift. This is a hands-on leadership role that requires strong floor presence, operational discipline, and the ability to step in and run the site independently when needed.

Safety

• In collaboration with the Operations Manager, design and implement safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
• Train and enforce company safety standards with hourly personnel.
• Champion OSHA compliance and a safety-first culture across your team.

Outbound

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements.
• Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Sortation

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently.
• Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Team Management

• Train, lead, mentor, and develop a team of hourly leads and associates, including both full-time employees and contingent/platform workers.
• In collaboration with the Operations Manager, select and onboard hourly associates and build the bench of qualified warehouse personnel ahead of volume increases.
• Develop, implement, and manage warehouse work procedures, rosters, and staffing assignments to achieve company Safety, Quality, and Cost standards.
• Train and certify leads and associates in role-specific tools, processes, and safety protocols.

Operational Problem Solving

• Investigate, troubleshoot, and resolve operational issues in real time during shifts.
• Proactively communicate SLA risk, staffing gaps, or operational variances to the Operations Manager. Surface problems early.
• Coordinate with other departments to resolve issues affecting sort execution and delivery timelines.
• Use data to identify operational trends and flag process improvement opportunities to the Operations Manager.

Supply Management

• Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs.
• Submit bi-weekly orders for warehouse supplies.

What You Bring

• High school diploma or equivalent; 2+ years of related experience required in last-mile delivery, transportation, warehousing, or logistics.
• Demonstrated supervisory or lead experience, with the ability to select, direct, train, and motivate a team of hourly personnel including contingent workers.
• Strong floor leadership instincts. You are present, visible, and accountable on shift.
• Excellent verbal and written communication skills, with the ability to engage effectively across diverse audiences and all levels of the organization.
• Strong analytical and problem-solving skills; ability to identify and act on operational issues in real time.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines and produce high-quality work under pressure with minimal supervision.
• Ability to work independently, prioritize tasks, and delegate when appropriate.
• Proficiency with Google Drive, Slack, and related operations tools; comfort with data and interest in using technology to improve workflows.
• OSHA Forklift Operator certification is a strong plus.

Hours

This position requires weekend, overnight, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation with the Daily Sort taking place overnight. This role requires on-call availability and flexibility to provide on-site coverage across shifts.

Physical Requirements

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• Move or lift up to 50 pounds at times.

Travel

There may be occasional opportunities to travel nationally as coverage support for other sites.

Compensation

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

California CPRA Policy

For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work

Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses. These tools assist our team; hiring decisions are made by people.