Operations Manager
About Jitsu: Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.
About the role: As the site leader, the Operations Manager is accountable for the full performance of the warehouse facility. You will own sort and driver launch operations end-to-end, lead a team of rotating temporary hourly associates depending on volume, and drive continuous improvement across safety, quality, and cost. You will also contribute to P&L oversight for your market and partner closely with the your direct Manager to shape operational strategy as Jitsu scales.
Site Leadership & Operations:
- Own daily warehouse operations including outbound and sortation, ensuring packages are dispatched accurately and on schedule.
- Maintain a strong floor presence and lead by example: this is a hands-on leadership role.
- Drive Safety, Quality, and Cost metrics and lead continuous improvement initiatives across all operational areas.
- Champion OSHA compliance, PPE availability, and a safety-first culture across your team.
- Manage supply inventory and submit bi-weekly orders to prevent stock-outs and control costs.
Team Development:
- Hire, train, mentor, and develop a team of rotating temporary hourly associates depending on volume
- Build bench strength by growing the number of qualified warehouse personnel in your market ahead of volume increases.
- Partner with your direct Manager on platform associate workforce planning and team engagement.
Strategic & Cross-Functional:
- Assist with P&L management for your market, understanding the cost drivers and levers within your control.
- Use data to identify operational trends and execute process improvements that improve efficiency and scalability.
- Collaborate cross-functionally with Client Operations, People, and Central Ops to resolve issues and exceed client expectations.
- Partner with the Client Operations team to deliver on last-mile commitments and strengthen client relationships.
What You Bring:
- Academic or equivalent experience; 4 years in last-mile delivery, 3PL warehousing, logistics, or last mile transportation.
- 3 years of experience managing teams of direct and indirect reports in an operations environment.
- Proven ability to lead through a high-growth, fast-paced environment, you adapt quickly and bring others along with you.
- Strong analytical skills and comfort with data; experience with Google Sheets to track KPIs and drive decision and an interest in utilizing AI to optimize workflows.
- Excellent communication skills with the ability to engage effectively across all levels of the organization.
- A track record of building and developing high-performing hourly teams.
- OSHA Forklift Operator certification is a strong plus.
Hours: This position requires weekend, night, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation, with the Daily Sort taking place overnight. As part of the site leadership team, this role requires on-call availability and flexibility to provide on-site coverage across shifts often.
Physical Requirements: The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.
-Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
-Move or lift up to 60 pounds at times.
Travel: This position can require up to 25% travel both local and nationally as coverage support for other sites.
Compensation: The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.
California CPRA Policy: For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work
Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses. These tools assist our team; hiring decisions are made by people.