Account Executive, Carter's

Job Summary

The Account Executive is responsible for managing the day to day business activities for the Carter's account across both the U.S. and Canada. This role serves as the primary point of contact for Carter's counterparts and is responsible for driving operational excellence through effective purchase order management, order execution, inventory coordination, forecasting support, logistics management, and cross functional communication.

The ideal candidate is highly organized, detail oriented, and capable of managing multiple priorities while building strong relationships with both internal teams and external customers. Success in this role requires the ability to effectively analyze and manage large assortments, forecast demand at the SKU level, and ensure inventory and order accuracy across a complex product portfolio.

Key Responsibilities

• Serve as the primary day-to-day contact for Carter's U.S. and Canada buying, planning, and merchant teams.
• Manage all aspects of purchase order execution, including order entry, maintenance, revisions, and tracking.
• Oversee order management processes to ensure timely and accurate shipment fulfillment.
• Coordinate operational logistics activities with supply chain, customer service, sourcing, and distribution teams.
• Monitor incoming inventory and assist with on time delivery.
• Track sales performance, open orders, and key account metrics to identify risks and opportunities.
• Communicate shipment delays, inventory concerns, and order exceptions to internal and external stakeholders.
• Lead resolution of chargebacks, compliance issues, shortages, and operational challenges.
• Prepare weekly and monthly business updates, and account recaps.
• Collaborate with Sales, Product Development, Planning, Operations, and Finance teams to execute customer strategies.
• Ensure adherence to Carter's operational requirements, compliance standards, and service level expectations.

Qualifications & Skills

• Bachelor's degree preferred.
• 3+ years of experience in sales operations, account management, customer service, or retail/vendor management.
• Strong knowledge of retail operations, order management, and supply chain processes.
• Advanced proficiency in Microsoft Excel; experience with Power BI and PLM systems preferred.
• Excellent communication and relationship building skills.
• Strong analytical, organizational, and problem solving abilities.
• Ability to manage multiple projects and priorities in a fast paced environment.

Success Measures

• On time order execution and shipment performance.
• Customer service and account satisfaction.
• Inventory and replenishment effectiveness.
• Forecast accuracy and operational efficiency.
• Achievement of sales and profitability objectives for the Carter's business.

This role is critical to maintaining strong customer relationships, ensuring flawless operational execution, and supporting the continued growth of the Carter's business.

Additional Details

• Benefits include (but not limited to): Medical, Dental, Vision, Life Insurance, Disability Insurance, 401k with match, paid vacation, paid sick/personal leave, hybrid.
• Equal Opportunity Employer: Goldbug is an equal opportunity employer that is committed to diversity and inclusion in the workplace.