Technical Support Engineer
First seen by Alion on Sep 28, 2026.
About Us
Golden Developer Technology Systems (GDS) is a software and technology company based in El-Shorouk City, Cairo, delivering enterprise solutions including visitor management, HR & time attendance, access control, and video surveillance systems.
We are looking for an experienced Technical Support Engineer (L2/L3) to join our team and support our software products and clients.
Responsibilities
Provide Level 2 and Level 3 technical support for the company's software systems
Investigate, troubleshoot, and resolve software and database issues
Write and execute SQL queries to analyze data and fix problems
Communicate directly with clients to understand issues and explain solutions clearly and professionally
Follow up on reported issues until full resolution
Coordinate with the development team on escalated cases
Requirements
Excellent communication skills and a professional approach with clients
Strong problem-solving and analytical skills
Location
El Shorouk City, Cairo – On-site
Requirements
Minimum 3 years of hands-on experience in software technical support (mandatory)
Strong SQL skills and experience working with databases
Ability to understand and support enterprise software systems
Excellent communication skills and a professional approach with clients
Strong problem-solving and analytical skills
Bachelor's degree in Computer Science, IT, Engineering, or a related field
Good command of English (reading and writing)
Preferred:
Experience with Light Current systems and access control hardware (controllers, card readers, cameras)
Living in or near El Shorouk, Badr, or El Obour City