Customer Experience Associate
About Marloo
Financial advisers carry an extraordinary responsibility. They guide people through the most important financial decisions of their lives. For too long the tools available to them have been unworthy of that responsibility.
We are building the AI partner that changes that. Backed by Blackbird Ventures, the first and largest investor in Canva, we have onboarded 1,000+ firms across eight countries in under a year with almost zero churn.
The customer comes first at Marloo. White-glove support is one of the main reasons advisers stay and recommend us, and this role is at the centre of it.
The role
You will own the customer support inbox for your market with total autonomy and drive. Every adviser who reaches out receives a fast, accurate, and wonderfully warm response, with a daily mission to crush the queue to inbox zero. Do it well, and our best customers will celebrate you by name!
You'll join an ambitious, high-energy team that works hard, wins together, and has a blast along the way. At Marloo, CX isn't isolated to one department - our entire team is obsessed with customer happiness, creating an all-hands culture where everyone pitches in to deliver an unforgettable experience. You don't need to be an AI guru or engineer; you just need to love helping people, thrive on momentum, and learn at lightning speed.
What you'll do
Champion the customer inbox and treat inbox zero as your daily baseline
Solve root problems with passion, tackling everything from quick queries to complex document templates and integrations
Use smart judgement on when to reply and when to jump on a call to make a customer's day
Navigate tough conversations with tact and care, turning tricky moments into lasting trust
Rally product and go-to-market teams weekly with punchy insights and actionable customer feedback
Collaborate with global counterparts to deliver a world-class, unified support experience worldwide
Channel extra capacity into building better tools, sharper macros, help content, and proactive triage
You're a fit if
You're a Customer Experience champion who brings high energy, genuine care, and excitement to clearing the queue
You take immense pride in mastering the details and performing at a high standard every single day
You're an insanely fast learner who thrives in a fast-moving industry and stays ahead of the curve
You communicate clearly, warmly, and effortlessly across written channels and phone calls
You possess sharp instincts for prioritizing, resolving friction, and escalating critical issues
You embrace using AI tools to supercharge your workflow
You love working in-person alongside an energetic team where learning happens organically every day
Financial services experience is a bonus, but your attitude and drive matter most
What we offer
Direct, high-visibility impact on our customers from day one
Front-row seat and immersion into a fast-scaling startup across product, GTM, and engineering
Structured onboarding paired with a dedicated buddy to set you up for success
A launchpad for growth: our CX team members regularly transition into key product, GTM, and generalist roles across Marloo