Bilingual Collections Specialist

The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

• Outbound/Inbound calls with delinquent borrowers
• Find solutions to help bring borrower’s loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Remain in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
• Excellent verbal and written communication skills
• Prior call center experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required