Implementation Manager - GoodShip
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026.
Who We Are
GoodShip is the AI engine powering modern transportation networks, empowering transportation teams to optimize spend and service while driving seamless collaboration across internal stakeholders and external partners.
GoodShip unifies data from loads, tenders, contracts, real-time tracking, and market benchmarks to deliver a comprehensive, intelligent view of the transportation network. Embedded intelligence proactively recommends the highest-impact opportunities to save money, improve service, and reduce spot exposure.
Teams can act instantly by renegotiating rates, refining routing guide logic, triggering carrier performance alerts, or running off-cycle bids and full-network RFPs through purpose-built procurement tools that blend automation and intelligence. The result is a continuously optimized freight network that stays agile and resilient in a dynamic market.
We're backed by A-list venture firms and founders of industry-leading FreightTech companies, and were recently recognized in the TechCrunch AI Disrupters 60. We're growing fast, and we're looking for a Director of Revenue Operations who wants to build something real: the systems, the forecasts, the enablement engine our sales team runs on, from the ground up.
About the Role
As an Implementation Manager on the Solutions & Implementations team, you’ll lead customer implementations from technical discovery through onboarding, go-live, and stabilization. You’ll work directly with customers to understand their workflows, integrate and validate their data, and turn business requirements into a successful GoodShip launch. You’ll also partner with Account Executives on technical scoping and proofs of concept to set each implementation up for success.
This is a high-ownership role that combines hands-on technical execution, project management, and customer partnership. You’ll report directly to the Director of Implementations and collaborate across Sales, Customer Success, Product, and Engineering to resolve blockers, keep implementations on track, and help shippers unlock the full value of the GoodShip platform.
What You'll Do
Lead Implementation and Value Delivery
- Own customer implementations from kickoff through data integration, go-live, and stabilization.
- Translate customer requirements and pre-sale discovery into clear implementation plans, milestones, and ownership.
- Work directly with customer teams to map source data, configure workflows, and prepare GoodShip for production use.
- Analyze and validate customer data, investigate discrepancies, and resolve issues before launch.
- Manage implementation timelines, communicate progress and risks, and coordinate dependencies across customers and internal teams.
- Troubleshoot technical blockers in partnership with Customer Success, Product, and Engineering.
- Validate launch readiness and confirm that the implemented solution meets agreed success criteria.
- Document configurations and key technical decisions to support a smooth handoff to Customer Success and ongoing customer adoption.
Support Technical Discovery and Pre-Sales