Assistant General Manager – Hotel

Assistant General Manager - Pittsburgh

A respected hospitality group is seeking an Assistant General Manager to play a key, hands-on leadership role at a busy hotel property. This is an excellent opportunity for an organized, service-driven leader who thrives in a visible, fast-paced environment and enjoys mentoring teams to deliver an exceptional guest experience.

Assistant General Manager Benefits & Compensation

• Base salary: $65,000-$70,000
• Phone allowance
• Health insurance
• Paid time off

Assistant General Manager Requirements & Qualifications

• Prior experience as an Assistant General Manager or Front Office Manager in a hotel environment
• Strong hands-on expertise supporting Front Desk operations
• Proven leadership with excellent organizational and prioritization skills
• Ability to manage multiple tasks while maintaining high service standards
• Professional communication, discretion, and sound judgment
• Flexibility to work weekends or shifts based on operational needs
• Proficiency with hotel systems and booking platforms

Assistant General Manager Preferred Background & Skills

• Experience with property management systems and operational software (e.g., Medallia, Guest Relations, Expedia, Booking.com)
• Skilled in coaching, mentoring, and team development

Assistant General Manager Day-to-Day Responsibilities

• Maintain an active, visible presence on the floor, supporting teams throughout daily operations
• Deliver and model prompt, professional guest service, handling special requests and concerns as needed
• Supervise, coach, and motivate Front Desk staff to achieve service excellence
• Oversee reservations, billing, guest communications, loyalty programs, and guest satisfaction tools
• Ensure compliance with brand policies, procedures, and quality service standards
• Prepare work schedules, respond to employee needs, and support staffing requirements
• Liaise professionally with outside housekeeping and maintenance vendors
• Monitor inventory for guest areas, ensuring supplies are stocked and presentable

Join a collaborative team in a welcoming environment where your leadership and attention to detail will directly shape guest satisfaction and hotel success. If you are passionate about hospitality and ready for the next step in your management career, we encourage you to apply.

JOB ID: 183112

Justin Petrovic