Logistics Operations Manager, Cloud Customer Logistics

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for change management, standardization of user documentation, and understanding operational impacts. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years, create Business Requirements Documents (BRD), and create presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage daily logistics operations, material flow, and Third-Party Logistics (3PL) warehouse/data center vendors, including overseeing budgets, invoices, and capital improvements.
• Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity, and build business cases for process and logistics improvements.
• Design and execute comprehensive forward and reverse logistics strategies aligned with the organization's long-term business goals.
• Drive technology-driven automation, reduce MTTR, optimize capacity, and eliminate obstacles in material flow to lower operational costs.
• Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience analyzing data and generating business insights.
• 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
• 7 years of experience in a customer or client-facing role supporting vendor management.
• 5 years of experience in global operations management or program management within service delivery environments.

Preferred qualifications:

• Certified Lean Six Sigma (Green/Black Belt) or PMP certification, with demonstrated success in business process re-engineering, or quality management frameworks.
• Experience in Trust and Safety, Content Moderation, Risk Management, or high-volume Customer Support operations.
• Deep expertise in capacity planning, OpEx budget management, and vendor agreement performance governance.
• Strong experience in data analytics, capacity modeling, and leveraging data to solve complex operational issues.
• Strong executive presence with exceptional written and verbal communication skills; proven ability to influence cross-functional leadership (Legal, Engineering, Product).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.