Regional Process Manager

About the job

In this role, you will be a creative problem solver focused on creating great Googler experiences while proactively mitigating risk by finding innovative, automated solutions to improve and standardize these complex sets of processes and systems. You will work to ensure the highest level of quality of our operations by setting the goal and partnering with key stakeholders in Engineering, Product, Finance, and Legal as well as collaborating externally with our external partners and banking institutions. You'll find innovative ways to transform the operations. You have a passion for making processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk.

The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. We face unique opportunities in scaling our varied businesses effectively while enabling our fantastic product and services teams to grow at an unprecedented pace. We design processes that work internationally while accommodating local needs and we provide rapid tactical and strategic responses to challenges, ensuring the positive impact is lasting. We take on new leadership opportunities every day and have the autonomy to identify and execute projects that will benefit Google for years to come.

Responsibilities

• Manage the company’s global supplier enrollment, PO creation, invoicing, and payment operations executed by our BPO partner in onshore and offshore centers, to deliver process excellence focusing on efficiency, quality, controls, and compliance to local regulations.
• Analyze data-sets to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
• Identify, implement, and measure AI-enabled process improvements that enhance and optimize the control environment, consolidate bespoke processes, and scale with growth.
• Partner with various business and Finance teams to identify and gather business requirements, design solutions, and implement end-to-end process improvements.
• Help create integrated system requirements, set priorities, determine constraints and dependencies, define timelines, allocate resources, write detailed functional and test specifications, evaluate design alternatives and implications on functionality, effort, performance and operations, and drive projects to completion.

Qualifications

Minimum qualifications:

• Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
• Certification in Lean Six Sigma Black Belt or Master Black Belt.
• 4 years of experience in management consulting, or an operations-related function, or 2 years of experience with an advanced degree in business, accounting, or finance.
• Experience with program management, operations management, process design, or consulting.
• Experience managing global process design or process improvement projects.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)).

Preferred qualifications:

• Experience managing escalations in a timely and efficient manner, balancing business and technical risks.
• Experience working with an outsourced service provider in operations or source-to-pay.
• Experience in process design, project management, and solving business problems.
• Experience analyzing data and translating findings into business recommendations.
• Experience designing, implementing, and testing processes and controls for standard systems and custom applications.
• Demonstrated Project Management skills and the ability to manage multiple tasks in a dynamic environment.