Technical Account Manager, Google Cloud Consulting (Mandarin, English)

About the job

As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand a customer’s business and develop roadmaps, leading quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partnering with support, engineering, and site reliability engineering to ensure customer success during critical moments, working with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting enterprise customers in Cloud Professional Services organizations, IT consulting, or program management organizations.
• Ability to communicate in Mandarin and English fluently to support client relationship management in this region.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at enterprises.
• Experience collaborating with channel partners, systems integrators, and Third-Party developers to deliver solutions.
• Understanding of any one of the following IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.