Product Manager - Internal AI Enablement

As the Product Manager for Internal AI Enablement, it is your job to discover and build AI-powered solutions that make work easier, faster and more automated for teams across GOVX. Your customers are your fellow employees. You are a problem solver, intellectually curious and motivated by learning.

This is a hybrid role that is equal parts product manager and builder. You will dive deep with teams throughout the organization, learn how their business works, identify the workflows that are ripe for AI automation and then build the agents and tools that solve those problems yourself. Our engineering team is available for support, but this is a hands-on role and you will own the build.

You will start as a solo builder, working across all departments, beginning with Sales and Marketing. To succeed in this role, you'll need a solid background in product management, a track record of shipping AI tools that have a demonstrable impact on real business workflows, an ownership mentality and strong communication skills.

Job Responsibilities

Product

The Product Manager for Internal AI Enablement must become an expert on our internal teams, their processes and the AI tools available to improve them.

• Customer focus: Your customers are your fellow GOVX employees. You must be passionate about understanding how each team works, showing curiosity about their goals and empathy for the friction they face in their day-to-day work.
• Business expertise: You must be able to develop deep expertise in how every function of the business operates, including sales, marketing, partner management, merchandising, customer support and finance. You will embed with each team to map their workflows before proposing a solution.
• Requirements development: You must be able to translate what you learn into clear requirements for AI tools and workflows, prioritizing the opportunities with the greatest impact on the business.
• Data-informed decisions: You must practice data-informed decision-making. At all times, you should have a clear understanding of how employees are using the tools you've built, grounded in data. Initial measures of success will include the number of workflows and agents in production and employee satisfaction with those tools.
• Stakeholder communication: You must be able to build trust among stakeholders throughout the organization, from individual contributors to department leaders.
• AI expertise: You will be expected to stay current on the rapidly evolving AI landscape, including new capabilities within the tools we use, emerging best practices and industry trends.
• Product expertise: You will become the recognized AI enablement expert within the organization and should be able to effectively demo and teach the tools you build to internal stakeholders.

Build

As the Product Manager for Internal AI Enablement, you are also the builder. Roughly half of your time will be spent hands-on, building and deploying AI tools.

• Agent development: You will design, build and deploy AI agents and automated workflows using Microsoft Copilot and Copilot Studio.
• Microsoft 365 integration: You will build solutions that live where our employees already work, integrating with SharePoint and Teams.
• Iteration: You will work closely with stakeholders to test, refine and improve the tools you've built after they are in production. Shipping is the beginning, not the end.
• Deployment and adoption: You are responsible for driving adoption of the tools you build. This includes rollout, training, documentation and ongoing support for the teams that use them.
• Engineering partnership: You will know when a problem requires engineering support and partner effectively with our engineering team when it does.
• AI governance: You will play a critical role in helping to evolve our AI governance practices - partnering with Engineering, IT and HR - to ensure the tools you build are secure, compliant and responsible.

Process

As the Product Manager for Internal AI Enablement, you must be well versed in product discovery, optimization and delivery.

• Product discovery: You will utilize product discovery to tackle risks upfront as much as possible. As such, you must have a strong grasp of multiple product discovery techniques, including stakeholder interviews, process mapping, journey mapping, framing and prototype testing. You must also know how to apply the right technique to tackle the biggest risks in the most cost-effective way possible.
• Rapid prototyping: You must be comfortable building quick prototypes to validate an idea with stakeholders before investing in a production-ready solution.
• Product optimization: Once a tool is in production, it is your responsibility to evaluate, improve and refine it to better serve employees and the business.
• Passion: We are also looking for someone with a passion for their craft. Just as you're constantly improving your tools, we also want you to improve your own product management and building skills.

People

No product manager is successful in a vacuum. Even as a solo builder, it takes collaboration across the company to deliver tools that make a real difference.

• Build relationships: You must be a team player, with a proven track record of building strong relationships with business stakeholders, engineers and leadership.
• Foster collaboration: You must have the ability to create a shared understanding with stakeholders throughout the discovery and build process. You should encourage teams to bring their ideas and problems to you.
• Change management: You must be able to help teams adopt new ways of working, meeting people where they are and building confidence with AI tools at every skill level.
• Communication: You must have the ability to communicate the broader vision for AI at GOVX. In this role, you will act as an evangelist for AI enablement. You must be able to visualize and articulate both the target outcome and the steps to get there.

Other Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

In addition to demonstrating the skills above, you should meet the following criteria.

• BA/BS degree or equivalent education/experience. A background in computer science or information systems is a bonus.
• Minimum 2 years of product management experience, or equivalent experience building internal tools or business systems.
• A proven track record of building and deploying AI tools or automated workflows that have had a demonstrable impact on business workflows at real companies. You should be prepared to walk us through examples and their results.
• Hands-on experience with Microsoft Copilot and Copilot Studio is required, including experience building and deploying agents.
• Experience with SharePoint and Microsoft Teams is required.
• Hands-on experience with Claude, Atlassian Rovo and/or Amplitude AI is a plus.
• Coding ability (e.g., Python, JavaScript, SQL or working with APIs) is a plus, but not a requirement.

Benefits

• Flexible Time Off, Paid Sick Leave, Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life
• Employee Referral Program
• Gym on site
• Discounts on the GOVX website

AAP/EEO Statement

EOE. Veterans/Disabled

About GOVX, Inc.

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members' on-duty and off-duty needs.