Customer Care Coordinator – Remote

GoZagel is looking for a friendly, organized, and responsible Customer Care/Engagement Coordinator to manage our daily customer communication channels and support light marketing/admin tasks.

Main Responsibilities

• Handle customer inquiries through WhatsApp, website chat, email forms, and incoming calls.

• Review website bookings and follow up with customers when needed.

• Provide shipment status updates and handle customer-facing refund follow-up.

• Reply to a limited number of incoming sales calls and help convert inquiries into bookings.

• Coordinate with the operations team when a customer issue requires courier or shipment investigation.

• Update customer records and follow CRM workflows accurately.

• Support GoZagel email campaigns and blog publishing.

• Keep customer communication clear, professional, and timely.

• Help update basic reports and customer-related records when required.

Requirements

Requirements

• Very good Arabic communication and writing skills.

• Good English.

• Comfortable with WhatsApp, email, CRM systems, Google Sheets, and online tools.

• Good customer service and communication skills.

• Organized, responsive, and able to follow up consistently.

• Comfortable receiving customer calls.

• Previous experience in customer support, ecommerce, call center, sales support, moderation, or admin work is preferred.

• Basic interest or experience in digital marketing/content publishing is a plus.

• Previous experience in logistics is a big plus.

Work Model

• Fully remote.

• Saturday to Thursday.

• 10:00 AM to 6:00 PM.

• Friday off.

• All official public holidays are off.

• Ramadan follows a half-day working model.