Logistics Operations Coordinator – Remote

GoZagel is looking for a responsible and detail-oriented Logistics Operations Coordinator to manage daily shipping operations, courier follow-up, payment confirmation, CRM updates, and operational reporting.

Main Responsibilities

• Generate shipment labels and review shipment details before processing.

• Book pickups and follow up with couriers until pickup is completed.

• Follow up with couriers regarding pickups, shipment issues, delays, rates, and delivery updates.

• Handle international/domestic courier operational tasks (Inquiries, complains, reconciliation)

• Make operational customer calls when needed for shipment issues or missing information.

• Generate/update online payments invoices and register sales/payment details.

• Confirm received customer payments through approved payment methods and update records.

• Support basic bookkeeping and courier invoice reconciliation.

• Support refund handling by checking shipment/payment status and updating the required records.

• Prepare and update ads reports when required.

• Reply to limited inbound sales calls and route/record the inquiry correctly.

• Update Zoho CRM stages, notes, tasks, and records according to company Blueprints and SLAs.

• Update the internal knowledge base with any new courier, payment, CRM, or process information.

• Send a brief daily update about completed tasks, pending cases, and urgent issues.

Work Model

• Remote position.

• Working days: Saturday to Thursday.

• Working hours: 10:00 AM to 6:00 PM.

• Friday off.

• Official public holidays are off.

• During Ramadan, working hours follow a half-day working model.

Requirements

• Very good Arabic communication skills.

• Good English reading/writing skills.

• Strong attention to detail and accuracy.

• Organized, responsible, and good at follow-up.

• Comfortable using CRM systems, courier portals, Google Sheets, WhatsApp, and online tools.

• Previous experience in logistics, ecommerce operations, customer support, admin work, or payment follow-up is preferred.

• Honesty & Trustworthy and careful when handling payment confirmations.