Internship – Admin / Customer Service

Internship – Admin / Customer Service

Department: Administration / Guest Services
Position: Admin / Customer Service Intern
Employment Type: Internship
Industry: Hospitality / Hotel

We are looking for a motivated and friendly Admin / Customer Service Intern to join our hotel team. This internship provides hands-on exposure to hotel operations, administrative work, guest services, and day-to-day customer interactions.

The ideal candidate is someone who enjoys working with people, is organized, responsible, and willing to learn in a fast-paced hospitality environment.

Administrative Support

• Assist with daily administrative and clerical tasks.
   
• Prepare, organize, and maintain documents, records, and reports.
   
• Assist with data entry, filing, and updating administrative records.
   
• Support the team with basic office coordination and other administrative duties.
   
• Assist in preparing internal documents, schedules, and correspondence.
   

Customer Service / Guest Support

• Welcome and assist hotel guests in a friendly and professional manner.
   
• Respond to guest enquiries through walk-in, phone, messaging platforms, or other communication channels.
   
• Assist with check-in and check-out procedures when required.
   
• Handle basic guest requests and coordinate with relevant hotel departments.
   
• Receive and record guest feedback, enquiries, and complaints, and escalate issues when necessary.
   
• Provide guests with information about hotel facilities, services, and nearby attractions.
   

General Hotel Operations

• Support the front office and other departments when required.
   
• Assist in maintaining a clean, organized, and professional customer-facing environment.
   
• Participate in hotel activities, promotions, or events when required.
   
• Perform other reasonable duties assigned by the supervisor or management.
   

• Currently pursuing a Diploma/Degree in Hospitality, Business Administration, Tourism, Customer Service, or a related field.
   
• Good communication and interpersonal skills.
   
• Friendly, polite, and customer-oriented personality.
   
• Basic computer skills, including Microsoft Word and Excel.
   
• Good organizational skills and attention to detail.
   
• Able to work independently as well as within a team.
   
• Willing to learn and adapt to the hotel environment.
   
• Able to communicate in English and Bahasa Malaysia. Additional languages are an advantage.
   
• Previous customer service or hospitality experience is an added advantage but not required.
   

• Practical experience in hotel administration and guest services.
   
• Customer service and communication skills.
   
• Exposure to front office and hotel operations.
   
• Administrative and documentation processes.
   
• Professional workplace communication and teamwork.
   
• Real-world experience in the hospitality industry.
   

• Hands-on experience in a hotel environment.
   
• Guidance and supervision from experienced team members.
   
• Opportunity to develop professional and customer service skills.
   
• Internship allowance provided according to company policy.
   
• Internship completion letter/certificate, subject to company policy.
   
• Potential opportunity for future employment based on performance and available vacancies.
   

This role involves interacting with hotel guests and supporting different departments. Interns should be prepared to work according to the hotel's operational schedule, including weekends and public holidays when required.

Location: Bangi
Internship Duration: [e.g. 6 months]

Internship Allowance: "To be discussed"

How to Apply:
Interested candidates may submit their CV/resume to [email : [email protected]].

Requirements

Skills

Customer Service, Greeting Customers, Administrative Support