Application Consultant - Technical Support

Key Responsibilities :

1. Implementation & System Configuration :

- Lead full lifecycle software implementation projects from requirement gathering to post-go-live support.

- Configure enterprise applications according to business rules, workflow models, and client-specific requirements.

- Perform system testing, user acceptance testing (UAT), and validation to ensure seamless operational readiness.

2. Client Training & Enablement :

- Design and deliver structured training sessions for administrators, HR/Payroll teams, and end-users.

- Create comprehensive user guides, technical documentation, and Standard Operating Procedures (SOPs).

3. Application Support & Data Management :

- Provide level 2/3 technical support, diagnosing and resolving complex software and configuration issues.

- Write, execute, and optimize SQL queries for data extraction, database troubleshooting, and reporting across DBMS platforms.

- Manage data migration tasks, mapping legacy system data into new application environments.

Qualifications & Requirements :

- Mandatory Certification: PT-102 Certification.

- Proven experience in application software implementation, system configuration, or application technical support.

- Proficiency in SQL and relational database management systems (DBMS).

- Preferred Domain Expertise: Hands-on experience implementing HR/Payroll or Time & Attendance enterprise systems.

- Familiarity with standard programming languages (e.g., Python, C#, Java, or scripting) is a plus.

- Strong client management, problem-solving, analytical, and verbal/written communication skills.

Skills

SQL, System Configuration, Technical Support, HRMS, Python, Java, C#, IT Operations, Applications Support, DBMS