PROCESS IMPROVEMENT CONSULTANT (HYBRID)

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (Ci) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the Ci Center of Excellence (COE), the specialist will focus on mapping and analyzing processes, identifying opportunities for process improvement and automation (RPA / Ai), and implementing solutions to enhance efficiency and effectiveness.

Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support. Key Responsibilities CI Initiatives Lead process improvement projects leveraging Lean, Six Sigma, and other Ci methodologies. Analyze current processes, identify inefficiencies, re-imagine processes and recommend optimized solutions.

Partner with business units to identify and recommend high-impact use cases for RPA and AI. Develop and implement standardized processes and best practices across the organization. Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.

Develop and manage a portfolio of Ci initiatives that are measurable and drive value. Collaborate with AI Specialists, IT teams and consultants as required to deliver process automation / re-engineering solutions. Operating Model designs and SME Support: Develop optimized Operating Model designs through process re-engineering and automation, supporting business growth and strategy plans.

Act as a Ci SME, providing guidance and mentorship to employees across the organization. Facilitate value stream mapping (VSM) workshops for current / future state mapping, and training sessions to build Ci skills and knowledge. Develop training materials, resources, and documentation to support capability building, allowing teams to manage growth effectively and efficiently.

Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization. Collaboration with Stakeholder Engagement Partner with business leaders and stakeholders to identify areas of improvement and develop Ci plans. Communicate project status, outcomes, and impact to stakeholders and leadership.

Collaborate with Workforce Planning Manager on operational reporting and to ensure staffing models reflect Ci initiatives. Collaborate with Ai and internal IT teams on process automation (RPA / Ai) projects. Performance Monitoring and Reporting Track key performance indicators (KPIs) to measure the success of Ci initiatives.

Report on progress, achievements, and lessons learned to the Ci COE Lead and relevant stakeholders. Ensure reporting and pipeline visibility to leadership.