Sr. Client Portfolio Maintenance Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Client Portfolio Maintenance Senior Manager leads maintenance operations across an assigned client portfolio, ensuring delivery to Greystar standards, and serves as Greystar's maintenance point of contact for client communication. This position is focused on accountability at the property level. The Sr. Manager helps each property set up the required programs, coaches the team, reviews each critical component, and ensures accountability by providing data details to the client in a monthly property report.

The Sr. Manager leads through monitoring data, providing performance analysis, mentoring teams and accountability. Site visits are driven by need, such as declining rating, repeated PM misses, an open critical life safety item, a new Service Supervisor, a large claim, capital or warranty verification, or a client request.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Oversight. The client portfolio maintenance manager will work between the client needs, the regional maintenance technical expectations and compliance and the onsite execution. Creating a strong relationship with the Community manager and Regional Property manager in parallel with the maintenance leadership team will create the structure necessary to drive accountability onsite while incorporating the technical and compliance needs of the client and real estate. Regular meetings with each of the stake holders to communicate and escalate.

• Monthly property reporting. Produce a monthly report for assigned properties and a portfolio roll-up; this is the primary deliverable of the role. Each report covers a scorecard with month-over-month change, preventive maintenance, inspections and life safety, work order metrics, capital needs, vendors and warranty, claims and escalations, and site visits, including an action plan for priorities.

• Performance accountability. Review each critical component monthly with each Service Supervisor and quarterly with the Regional Maintenance Manager or as needed based on severity. Include an action plan.

• Program setup and coaching. Help each property build the required programs (annual scheduled maintenance calendar, inspection protocols and tracking tools), including loading the calendar where applicable, and coach the Service team.
• Preventive maintenance and audits. Audit completion records against the annual scheduled maintenance calendar. Report PMs planned, completed and compliance.

• Compliance, inspections and life safety. Keep the inspection calendar in HappyCo, follow up on overdue items, verify corrective actions, and confirm emergency plans are current with Greystar Safety Standards. Report inspections compliance, and flag critical items immediately.

• Capital needs. Track identified needs through the year with the Service Supervisor and Regional Maintenance Manager, maintain a capital needs log (priority, recommendation and status), and route recommendations to Construction teams and the client.

• Warranty, closeout and documents. Set expectations, provide tools and hold supervisors accountable for capturing warranty (for example, roof re-inspections, Whirlpool and Carrier parts claims). Track expirations, claims filed and recovered, and documentation gaps.

• Vendors and bid. Inventory vendor agreements and track. Review exceptions from bid audits run by the Service Supervisor and escalate vendor performance issues.

• Issues, escalations and claims. Serve as the escalation point above the Service Supervisor and as the client’s single maintenance contact, working with the Community Manager, Regional Property Manager, Regional Maintenance Manager, Construction Services, Safety, Risk and Utility Services. Maintain an open issues log with aging, coordinate large claims with Greystar Risk, and close the loop with the client on items needing a decision.

• Work order data and CMMS standards. Audit work order data quality (volume, completion time, aging and repeat issues) and coach the team on CMMS standards.

• Client partnership and deal support. Regular communication with client and carry client priorities to Greystar teams. Provide feedback on acquisitions, support due diligence, PCAs and underwriting in an advisory role while the PCA team leads.

BASIC KNOWLEDGE & QUALIFICATIONS:

• High school diploma required; college degree preferred.

• Five or more years of property management maintenance or related trade experience; multifamily preferred.

• Working knowledge of mechanical, electrical, plumbing, HVAC and life safety systems.

• Strong data, reporting and presentation skills.

• Proven coaching skills and the ability to hold teams accountable without direct line authority.

SPECIALIZED SKILLS:

• Proficiency with a CMMS and inspection tools (Yardi, HappyCo, Moat or similar).

• Highly effective communicator, presenter and problem-solver, able to translate maintenance data into clear client reporting.

• Certifications preferred: CAMT, EPA 608 and CPO.

TRAVEL / PHYSICAL DEMANDS:

• Extensive travel required within designated region of the United States for site visits, meetings, inspections, and trainings.
• Team members work in a desk-based office or remote environment, with site visits to assigned properties as needed (not a fixed quota).
• Must be able to access all areas of a property and travel as needed to attend site visits, client meetings and training. Valid driver’s license required.

• Job demands may require long periods of sitting.

• Job demands may require long periods of standing.

The salary range for this position is $114,000- $143,000.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].