Salesforce Project Manager

Salesforce Project Manager

There’s no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal.

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People. Technology. Innovation. All-around it.

Are you GRiTTY enough to be part of our journey? Take the first step by applying now and let’s create our future together.

Job Description: Project management for international CRM programs focused on service processes. Support for the transition from Microsoft Dynamics service processes to Salesforce Service Cloud. Alignment between business, architecture and development teams across all delivery phases, from analysis to hypercare.

Must-Have:

• 5+ years of experience in CRM project management, with a strong service processes background
• Proven record leading complex international CRM programs, from analysis through implementation, testing, deployment and hypercare
• Sound command of CRM service processes, including case handling, SLA management, knowledge bases and ticketing
• Working knowledge of Salesforce Service Cloud, with focus on service process design
• Azure DevOps in daily use for backlog, sprint and work item tracking
• Agile delivery with Scrum, SAFe and Kanban, including performance reporting with velocity, burndown and WIP
• Business requirements translated into user stories, acceptance criteria and functional specifications
• Testing support, covering test scenarios, UAT coordination and defect handling
• Background guiding distributed teams through agile adoption and cultural change
• Workshop facilitation, conflict resolution and coordination across teams
• Process mapping with BPMN tooling or flow diagrams
• Foundations in integration topics such as APIs, data migration flows and system interfaces
• Proficiency in MS Office and Confluence
• Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant and Salesforce Certified Business Analyst
• Fluent English
• Excellent communication and stakeholder management, with analytical thinking and problem-solving
• Leadership and mentoring of technical teams, adaptability and strategic vision
• Collaborative mindset, committed to enabling team success

Would be great if you have:

• Familiarity with Microsoft Dynamics 365 Service, namely its process models and data flows
• Track record of mapping complete service workflows within Microsoft Dynamics 365 Service

What’s in it for you:

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc.)
• Competitive Compensation
• Pay for Performance

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