Technical Production Manager

The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.

Key Responsibilities

Essential Functions:

FLASHING & RETURNED MERCHANDISE:

• Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums
• As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes
• Develop and deliver training materials to equip team members to effective use equipment and technologies
• Examine work for exactness, neatness, and conformance to policies and procedures.
• Monitor the productivity, accuracy and capacity of equipment
• Suggest modifications to established procedures and improve quality to reduce cost.
• Report discrepancies and quarantine as necessary.
• Perform the quality audit function when necessary.
• Maintain a safe, clean and orderly work area.
• Generate and maintain departmental reports as directed.
• Perform other duties as assigned.
• Manage the flow and throughput of material in and out of flashing cells

Secondary Functions:

• Project Reporting
• Continual process improvement
• Continual automation technology optimization
• Responsible for measuring and reporting departmental KPI’s

Job Qualifications

Education/Certifications:

• Bachelor’s degree or equivalent combination of training and experience

Experience:

• Minimum 1-4 years working in the mobile retail industry
• Minimum 1-4 years working with mobile devices and wearables
• Minimum 1-4 years working in a fast pace production environment
• Minimum 1-4 years management experience

Skills and Qualifications:

• Vendor management skills
• Analytical and problem-solving skills
• Quality assurance management skills
• Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners
• Ability to troubleshoot cradle point router connectivity issues
• Inventory management skills
• Communication and listening skills
• Ability to manage multiple projects in a fast-paced environment
• Ability to lead a team of up to 80 flashing technicians

Preferred Skills and Qualifications:

• Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes

Physical Requirements: N/A

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities