Customer Experience Specialist

Are you passionate about orchestrating complex projects from concept to delivery, ensuring customers receive exceptional service every step of the way? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Customer Experience Specialist (Rentals), you'll be coordinating and driving rental projects end-to-end - from equipment assembly and manufacturing through shipment - that ensure our Water Treatment Americas customers receive reliable, on-time solutions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Water Treatment Americas - Rental Operations team, you'll create impact by managing the full lifecycle of rental projects, optimizing schedules and costs while ensuring every customer commitment is met with precision and excellence.

Your main responsibilities include:

• Oversee project management of customer rental orders from award through shipment, including scheduling, equipment assembly, vendor coordination, and contract administration
• Read, interpret, and manage customer specifications, contracts, and commercial terms to ensure accurate project execution
• Coordinate logistics for pickup and shipment of major equipment, monitoring progress to ensure on-time delivery metrics are met
• Collaborate with Sales, Engineering, Operations, Supply Chain, and Finance to optimize project costs, inventory levels, and schedules
• Provide pricing guidance and technical positioning support to Sales teams based on market intelligence and past project data

What makes you a great fit

Above all, you're a proactive project coordinator with strong organizational skills, customer-facing experience, and the judgment to manage multiple priorities across cross-functional teams. We'd also imagine that you are/have:

• College degree or equivalent professional experience
• Minimum 5 years of experience in customer service, sales, operations, or project coordination
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

It's a plus if you also:

• Experience with CRM and ERP systems or similar data management platforms
• Background in water treatment, industrial equipment, or rental operations

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

The salary range for this position is 77,100 to 104,300 CAD. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!