Customer Service Executive
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 25, 2026. Grundfos China scores A on the Alion truth index.
Are you passionate about delivering exceptional customer experiences while coordinating seamless service operations? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Customer Service Executive, you will be coordinating end-to-end service operations and acting as the key point of contact for customers, ensuring their orders, inquiries, and service needs are handled with efficiency and care. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the Service & Solutions team, you'll create impact by Building trusted customer relationships and driving smooth service delivery that directly contributes to customer satisfaction and operational excellence.
Your main responsibilities include:
- Coordinate and schedule service operations using the Service Management System, ensuring timely execution of on-site work including Health & Safety compliance
- Handle customer requests via phone, email, and ticketing systems - preparing quotations, processing orders for spare parts and service jobs, and ensuring accurate product specifications and delivery terms
- Enter credit memos, process returns, and coordinate the return of defective materials from customers, distributors, and service centers
- Liaise with customers, service staff, and Authorized Service Partners to build trust and provide proactive follow-ups on ongoing repairs and maintenance
- Resolve customer complaints related to invoicing and shipping, delivering effective solutions that protect both customer relationships and company interests
- Process special orders and inquiries in coordination with suppliers, ensuring complete and correct order input for a smooth operational flow
What makes you a great fit
Above all, you are a detail-oriented customer service professional with strong coordination skills, a genuine service mindset, and the ability to build trusted relationships across teams and with external stakeholders.
We would also imagine that you have:
- Bachelor's Degree in any field with at least 2 years of experience in a customer service coordinator or similar role
- Hands-on experience using SAP or CRM systems for order processing and service management
- Good written and spoken English communication skills
- Strong computer literacy with proficiency in MS Office (Excel, Word, Outlook)
It is a plus if you are also:
- Experience in a manufacturing, industrial, or technical services environment
- Familiarity with service scheduling and logistics coordination
- Knowledge of warranty and returns processing workflows
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com