Operations Supervisor - Pre-Contract Ops Support

Job Description:

• Act as the central tracking and governance hub, with a PMO-focused profile, for AI solution development, process design, training, and quality initiatives in pre-contract operations
• Orchestrate deliverables, timelines, and priorities among technical analysts and various company stakeholders
• Track the team’s daily delivery and product schedule across approximately four-week cycles, ensuring predictability and quality
• Monitor Jira daily, assigning tickets to the responsible analysts and directing workflows
• Lead weekly team meetings to assess progress, identify risks, and address operational bottlenecks
• Understand requests from stakeholder teams and map the required requirements and access permissions
• Present final deliverables to stakeholders
• Apply quality tools to calibrate outputs with their creators and ensure that solutions meet operational expectations

Requirements:

• Strong experience in project management and/or PMO-style roles
• Practical proficiency in Kanban
• Proficiency with project management tools, including Jira
• Proficiency in quality management methodologies and tools, including 5W2H, Ishikawa, root cause analysis, and the GUT matrix
• Advanced knowledge of the Google Workspace ecosystem, including Google Sheets, Docs, and Slides
• Experience with or familiarity with Artificial Intelligence projects, including Gemini or Claude, in operational environments
• Excellent communication, interpersonal, and negotiation skills, with the ability to tactfully negotiate timelines and scope with stakeholders

Benefits:

• Competitive salary
• Profit-Sharing and Results Participation (PLR - for eligible roles)
• Variable compensation (for eligible roles)
• Health insurance
• Dental insurance
• Life insurance
• Wellhub (formerly Gympass)
• QuintoCare: free psychological, legal, social, and financial support
• Meal and food vouchers
• Birthday day off
• Mother’s Day and Father’s Day benefits
• Home office allowance
• Work From Anywhere (WFA) program
• Childcare allowance
• Support for parents of children with atypical needs
• Extended parental leave
• Kit Leiturinha
• Partnerships with educational institutions