Senior eCommerce Programme Manager
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Jul 28, 2026. GSF Car Parts scores B on the Alion truth index.
About The Role
Overall, Purpose of Job
To own and drive the end-to-end eCommerce programme roadmap for a high-growth, Multi Millon+ online retail business, ensuring the successful delivery of all strategic, commercial and operational initiatives.
This role is the central point of coordination across the eCommerce function, responsible for translating commercial objectives into executable programmes including international expansion (Europe), platform development, customer experience optimisation, and revenue growth initiatives.
The role will ensure delivery at pace, managing risk, cost and performance, while embedding a best-in-class programme management discipline aligned to leading multi-channel retailers.
Direct Reports:
Likely matrix leadership across Product, Tech, Trading, Marketing and Operations
About You
Main Duties and Accountabilities
Programme Leadership & Delivery
Own the eCommerce programme roadmap, prioritising initiatives aligned to revenue growth, margin optimisation and customer experience
Lead the delivery of complex, cross-functional projects including:
EU market entry and international expansion
Platform development / integrations
Trading, pricing and promotional capability enhancements
Customer journey and conversion optimisation
Ensure all programmes are delivered on time, within scope and budget
Commercial Ownership
Translate business strategy into deliverable plans with clear ROI, cost control and measurable KPIs
Work closely with Trading, Finance and Commercial teams to ensure programmes drive sales, margin and customer lifetime value
Maintain strong financial governance across all initiatives
Stakeholder Management
Act as the central point of coordination across eCommerce, Technology, Supply Chain, Marketing and Customer teams
Build strong, credible relationships at senior level
Provide clear, data-led reporting on programme performance, risks and delivery milestones
Governance, Risk & Controls
Establish and maintain programme governance frameworks, ensuring clear accountability and decision-making
Identify and mitigate risks proactively, ensuring minimal disruption to trading performance
Ensure compliance with operational, legal and regulatory requirements (particularly for EU expansion)
Operational Excellence
Drive a culture of delivery, accountability and continuous improvement
Introduce best practice programme methodologies (Agile / hybrid as appropriate)
Improve speed to market, efficiency and scalability of eCommerce operations
Team & Capability
Lead, coach and influence cross-functional teams without direct authority
Build internal capability in programme and project delivery
Support succession planning and development of future talent
Key Performance Measures
Delivery of programme roadmap (on time, in budget, in scope)
Revenue growth and contribution from delivered initiatives
Improvement in conversion, AOV and customer journey metrics
Successful launch of new markets (e.g. EU expansion)
Cost control and ROI achievement
Stakeholder satisfaction and delivery confidence
Person Specification
ESSENTIAL
Proven experience in senior programme/project leadership within high-volume eCommerce or online retail
Strong commercial acumen with a clear understanding of revenue, margin and trading drivers
Experience working in scaled eCommerce businesses (£400m+ ideally), with exposure to marketplace or omnichannel environments
Demonstrable experience delivering complex, cross-functional programmes at pace
Experience of international expansion or multi-market eCommerce
Strong stakeholder management skills able to influence at Executive level
Highly data-driven with strong decision-making capability
Ability to operate in fast-paced, high-pressure environments with competing priorities
Strong governance, risk management and delivery discipline
DESIRABLE
Background in automotive or retail product-led businesses
Experience in platform transformation / replatforming programmes
Knowledge of eCommerce technologies, OMS, PIM, ERP integrations
Formal programme management qualifications (e.g. MSP, PRINCE2, Agile)
Additional Information
Highly visible, business-critical role within a scaling eCommerce function
Opportunity to shape the future operating model and international growth
Package aligned to senior market benchmarks (base, car allowance, bonus)
About Us
www.gsfgroup.com