HR & Payroll Executive

About the Role

The HR & Payroll Executive plays a critical role in delivering seamless, end-to-end payroll operations for our Singapore GWM manufacturing entity, while serving as a trusted partner in the broader HR ecosystem. This role offers deep exposure to end-to-end Payroll execution, HR Service Delivery, vendor management, and cross-functional HR projects.

Key Responsibilities

1. Payroll Excellence & Governance

• Lead the end-to-end monthly payroll execution for assigned Singapore entities, ensuring 100% accuracy, timeliness, and compliance with internal timelines, requirements and local statutory regulations.
• Audit downstream data flows from cross-functional business areas (e.g., Benefits, Global Mobility, Talent Acquisition) that comes from Workday or other sources to ensure accurate inputs and adjustments with the payroll vendor.
• Act as the primary operational point of contact for the payroll vendor, ensuring deliverables align with organizational business needs.

2. Compliance, Audit & Statutory Relations

• Serve as the official liaison for Singapore statutory authorities (e.g., CPF Board, IRAS, MOM), managing submissions, reporting, and inquiries.
• Uphold strict data privacy and confidentiality standards, driving a zero-breach environment.
• Support internal and external local/global data audits, ensuring all compliance imperatives are flawlessly met.

3. Employee Experience & HR Service Delivery

• Serve as the first-level resolution expert for employee and manager inquiries on Payroll related matters via ServiceNow, live chat, and email, ensuring a high-touch, efficient customer service experience.
• Utilize the HR case management system (ServiceNow) to track, manage, and close inquiries, keeping stakeholders informed with transparent, regular updates.
• Provide clear guidance to employees and business stakeholders regarding payroll cut-offs, statutory requirements, and company policies.

4. HR Optimization & Strategic Projects

• Champion continuous improvement by identifying, designing, and implementing process enhancements across local HR and payroll workflows.
• Partner collaboratively with internal stakeholders (such as Finance, Site Leads, HR Business Partners, and LOC HR) on ad-hoc HR initiatives, statutory surveys, and data requests.
• Contribute to regional or entity-specific HR projects as directed by the Regional Payroll Lead.

Key Requirement s

• Minimum 3 years of hands-on payroll experience, preferably supporting Singapore payroll operations.
• Strong understanding of Singapore payroll statutory requirements, including CPF, Ordinary Wage (OW), Additional Wage (AW), overtime calculations, and payroll adjustments.
• Experience supporting payroll for a manufacturing, factory, or shift-based workforce is highly preferred.
• Able to review, validate, and reconcile payroll outputs, especially when working with an outsourced payroll vendor.
• Experience handling payroll exceptions such as backdated overtime claims, retroactive adjustments, and CPF recalculations.
• Familiarity with HR/payroll systems such as Workday, and employee case management tools such as ServiceNow, would be an advantage.
• Strong attention to detail, problem-solving skills, and ability to manage high-volume employee payroll queries.
• Able to communicate effectively with employees, internal stakeholders, and payroll vendors to resolve payroll-related issues.

Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.

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