Principal Engineer - Veeva Vault

About the Team:

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digitalplatforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose:

The Senior Technical SME (Subject Matter Expert) Veeva Quality Vault provides technical leadership within the Enterprise Veeva Quality Suite - technical Team, responsible for contributing to the technical solution design, implementation, and continuous improvement of the Veeva Quality Suite across Content Management, Quality, Audit & Risk business processes.

The role leads solution design, implementation, validation and troubleshooting and ensures technical outputs aligned with approved architecture, product strategy and engineering standards. The role acts as the technical lead for complex delivery and operational issues. The job holder reviews technical specifications, configurations and test evidence and leads root-cause analysis were operational, batch or data-integrity impact may exist. The role also develops engineering capability by coaching engineers and super users and converting lessons learned into reusable designs, standards, training and knowledge.

Key Responsibilities:

• Provide product expertise in the Veeva Quality Suite as a certified Vault platform administrator and Veeva configuration specialist, while providing technical direction during complex incidents, releases and stabilization and coordinating internal and supplier engineering resources.
• Implement technical solution designs and configurations in accordance with approved architecture and product strategy.
• Own technical quality for the assigned scope, including specifications, design documentation, configuration records and technical validation evidence.
• Perform troubleshooting and root-cause analysis, with timely escalation where manufacturing batches, product quality, patient supply or data integrity may be affected.
• Design or configure interfaces, workflows, recipes, data models and environments and write or review related specifications and test scripts.
• Analyze logs, metrics, monitoring and system behavior to identify defects, performance issues and opportunities for improvement.
• Lead technical design and implementation across multiple projects, releases or sites, while coaching site engineers and super users and contributing to training, runbooks and knowledge articles.
• Review and approve key technical specifications, design documents, configurations, test scripts and validation evidence.
• Assess technical risks and ensure mitigation addresses security, compliance, resilience, data integrity and supportability.
• Maintain technical standards and reusable engineering assets for the assigned product family or platform, while supporting formal technical assurance, audits and inspections and ensuring corrective actions are based on evidence.
• Drive engineering lessons learned and cross-team continuous improvement.

Basic Qualifications:

• Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, Automation, Data, Life Sciences or another technical discipline, or equivalent practical experience.
• Experience in technical, cloud, integration, automation, data, validation, cyber security or engineering certifications.
• Minimum of seven years of hands-on technical engineering experience in large-scale enterprise or operational technology environments.
• Experience in leading technical design and implementation for a product family, platform, programme or multiple sites.
• Experience in reviewing and approving specifications, design documents, configurations, test scripts and technical validation evidence.
• Experience in leading troubleshooting and root-cause investigations across systems, interfaces, workflows, data and infrastructure.
• Experience in coordinating internal engineers, site teams, vendors and specialist partners through design, deployment and stabilization activities.
• Experience in assessing technical risk and ensuring security, data integrity, resilience, compliance and supportability requirements are met.
• Experience in coaching engineers and converting lessons learned into reusable standards, patterns and knowledge assets.
• Experience in supporting audits, inspections and formal technical assurance activities.

Preferred Qualifications:

• Demonstrated analytical and structured problem-solving skills, applied to resolving complex technical issues and improving system performance.
• Translate architecture and product direction into technical designs and implementation plans.
• Produces technical documentation and maintains specifications, designs, test evidence and configuration records in line with governance requirements.
• Experience in interfaces, workflows, data, environments, monitoring and operational support practices.
• Experience in security, quality, validation, data integrity, resilience and change control requirements.
• Collaborates across global business, site, engineering, architecture, product, service and supplier teams.
• Contributes to continuous improvement activities with focus on standardization, reuse, automation and knowledge sharing.
• Provides technical leadership, including reviewing and constructively challenging designs against requirements and standards.
• Provides coaching and supports structured knowledge transfer within engineering and operations teams.
• Communicates technical risk and recommendations to governance forums and senior stakeholders using clear, inclusive and accessible language.

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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