Customer Information System Solution Architect

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning

• Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling

• Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs

• Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents

• Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations

• Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios

• Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch

• Define cutover data load sequence and reconciliation controls balancing to legacy system totals

• Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting

• Lead a team of 4-10 CIS functional consultants and integration specialists across design, build, test, and deploy

• Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover

• Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff

• Support CIS business development and capture activities

What You Will Need:

• Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferred

• Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms

• At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead

• CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL

• Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) - deep expertise in at least one platform required

• Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off

• Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates

What Would Be Nice To Have:

• SAP Certified Associate - SAP for Utilities (IS-U) or S/4HANA Utilities

• Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems

• Oracle Utilities Implementation Specialist (CC&B or C2M)

• Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends

• Dual-platform experience (SAP + Oracle) - strong differentiator for migration programs

• EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management

• SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing

• PCI-DSS and customer PII / data security compliance requirements in utility CIS environments

• Oracle C2M cloud deployment (OCI SaaS) configuration experience

• NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.