Manager

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Transaction Monitoring Operations: Own day-to-day delivery of Transaction Monitoring alert review, investigation, case documentation, escalation, and closure activities in accordance with approved procedures and quality expectations.
• Investigation Governance: Ensure alerts and cases are reviewed with appropriate risk assessment, transaction analysis, customer context, red-flag identification, and clear rationale for disposition or escalation.
• Team Management: Lead Team Leads/Supervisor, Quality Analysts, and investigators by setting clear expectations, monitoring performance, managing attendance and adherence, and driving accountability across the team.
• Performance Ownership: Manage productivity, quality, SLA/TAT, backlog, aging, utilization, and rework metrics; identify performance gaps and implement corrective action plans.
• Stakeholder Management: Act as a key point of contact for client stakeholders, internal leadership, Compliance, QA, Training, and Workforce Management for performance reviews, escalations, process updates, and governance discussions.
• Process Control & Quality: Partner with QA and Training teams to improve investigation standards, reduce errors, strengthen SOP adherence, and ensure consistent application of client policies.
• Escalation & Risk Management: Review and manage operational escalations, high-risk cases, policy interpretation queries, quality disputes, and client feedback with timely resolution and clear communication.
• Reporting & Governance: Prepare and present operational dashboards, performance summaries, RCA/CAPA updates, staffing views, and action trackers for internal and client governance forums.
• People Development: Coach and develop Team Leads, QAs, and investigators through feedback, performance reviews, upskilling plans, succession planning, and readiness for higher responsibilities.

What You Will Need:

• 12+ years of overall experience in AML, Financial Crime, Compliance Operations, or Transaction Monitoring, with at least 3 years in a people-management or operations-management role.
• Hands-on experience managing Transaction Monitoring alert review and investigation teams, including alert disposition, case review, escalation handling, and documentation quality.
• Strong understanding of AML red flags, suspicious activity indicators, customer risk profiles, transaction patterns, and escalation standards.
• Proven experience managing Team Leads, Quality Analysts, and investigators in a production-driven environment with defined SLA, quality, and productivity targets.
• Experience in client-facing governance, performance reviews, issue management, and stakeholder communication across internal and external teams.
• Ability to review performance trends, identify root causes, implement corrective actions, and drive measurable improvement in quality and operational delivery.

What Would Be Nice To Have:

• Prior experience supporting Transaction Monitoring operations for crypto exchanges, fintechs, payment companies, virtual asset service providers, or digital asset platforms.
• Understanding of crypto-related AML risks, including wallet activity, blockchain transactions, source of funds/source of wealth concerns, sanctions exposure, layering, mule activity, and high-risk typologies.
• Familiarity with blockchain analytics or investigation tools such as Chainalysis, TRM Labs, or Elliptic will be an added advantage.
• Exposure to SAR/STR recommendation workflows, high-risk customer reviews, enhanced due diligence, or regulatory reporting support will be preferred.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.