Sr. Software Operations Team Lead

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
• Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
• Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
• Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements
• Lead POA&M management, including identification, prioritization, and remediation tracking of vulnerabilities to ensure timely resolution and audit readiness
• Ensure compliance with federal cybersecurity standards, including NIST SP 800-53 and NIST SP 800-37, and support FISMA-related activities
• Drive audit readiness efforts by maintaining documentation, evidence artifacts, and processes required for internal and external assessments
• Collaborate with cybersecurity, engineering, and program management teams to maintain a secure, stable, and scalable production environment supporting enterprise users
• Manage incident response and operational issue resolution, ensuring rapid triage, root cause analysis, and continuous improvement of operational processes
• Support transition and sustainment activities to enable uninterrupted operations and minimize mission risk in a multi-tenant federal environment

What You Will Need:

• Bachelors degree from an accredited university.
• Minimum of SIX (6)+ years of overall work experience.
• Experience ideally in IT service delivery, cybersecurity operations, or enterprise production support environments
• Demonstrated experience managing SLAs, system availability, and operational performance in a federal or highly regulated environment
• Hands-on experience supporting continuous monitoring, ATO processes, and RMF lifecycle activities
• Working knowledge of NIST SP 800-53 and NIST SP 800-37 and their application in operational environments
• Experience managing POA&M processes, including vulnerability tracking, remediation coordination, and reporting
• Proven ability to support audit readiness, including preparation for security assessments and compliance reviews
• Experience developing and delivering operational reporting, including metrics, dashboards, and executive briefings
• Ability to lead operational teams and coordinate across cross-functional stakeholders, including cybersecurity, engineering, and program leadership
• Strong understanding of production support environments, including incident management, change management, and system monitoring
• Must be able to OBTAIN and MAINTAIN a "TOP SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE "TOP SECRET" or higher-level clearance are preferred.
• US Citizenship is contractually required.

What Would Be Nice To Have:

• Experience supporting federal cybersecurity programs aligned with FISMA and enterprise GRC platforms
• Knowledge of multi-tenant or shared-service environments supporting multiple agencies or stakeholders
• Familiarity with DevSecOps practices and integrating security into operational and sustainment workflows
• Experience with automated monitoring, vulnerability scanning tools, or security analytics platforms
• Prior experience supporting DOJ, DHS, or other civilian federal agencies, particularly within OCIO or enterprise IT environments
• Experience contributing to transition-in efforts, including knowledge transfer, stabilization, and continuity planning
• Certifications such as CISSP, CISM, ITIL, or Security+
• Experience working in environments requiring security clearances or supporting classified systems

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.