IT Support Associate

Overview: 

We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.

This includes triaging hardware and software issues, network problems and other IT tasks as assigned.

What You'll Do:

• Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment
• Management of desktop systems, and applications (MS Office / Firefox, etc)
• Setting up and configuring new desktops and users 
• Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)
• Available off hours to monitor and respond to support calls and alerts;
• Printer management; Audio/Video devices
• Provide remote support to global users
• Manage and support mobile devices
• Inventory management
• Maintain a knowledge base, documentation and administration procedures
• Research on new technology
• Knowledge of Ticketing systems/Helpdesk  ( ManageEngine , ServiceNow , Jira etc)
• Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online

What You Have:

• Bachelor's Degree
• 3-4 years of experience with IT Support in a corporate office environment
• Previous internship/volunteering/extracurricular experience
• OS: Working knowledge of Windows OS.  (Mac/Linux a plus)
• Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
• Security: Data & Network security
• Network/traffic security (file/folder, content filtering, etc)
• Knowledgeable in Spy/Malware/Virus vulnerabilities
• Spam filtering; Knowledge of messaging protocols
• Hardware: Dell Laptops, Printers, Docking Stations, Monitors 
• Applications: Basic Desktop applications,
• Application deployment and updates as needed
• Microsoft Suite, including Teams, O365 Office Suite 
• Data recovery tools, Microsoft Office, QuickBooks, etc
• Telecommunication

Skills you will bring:

• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills in English 
• Demonstrated ability to work both individually and as part of an international team

What We Offer: 

• 14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days
• Social insurances and housing fund
• Shanghai CBD location, Bund Center with line 10 and line 14 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience.
• Casual work environment,
• Monthly birthday celebration, team building, and other social events
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Summer and winter team events 

About Guidepoint: 

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.