Host/Hostess

Job Overview

Responsible for greeting, taking reservations, seating guests efficiently and provide excellent customer service, handling special requests and performing other basic tasks as assigned by supervisor.

Essential Duties and Responsibilities

• Greets the customers as they arrive and informing them of any ongoing specials or promotions.
• Confirms the number in the party and the name for the reservation.
• Escort customers to their tables, walking slowly in front of them.
• Thanking customers as they leave and inviting them back.
• Responsible for maintaining the highest standards of customer service.
• Be advised of any ongoing food and drink specials as well as general knowledge of Gulfstream Park property and Guest Services Resources in order to respond to guest inquiries to the best of their ability.
• Be advised of week-to-week work schedule and any changes made according to business needs.
• Follow the directives of all department SOPs and policies regarding uniforms, communication, and work duties.
• Provides excellent customer service to guests, fellow staff members, etc.
• Responsible for carrying out all duties with safety as a priority.
• Keep the Hostess station clean and neat.

Qualifications

• A high school diploma is required.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail.
• Ability to meet deadlines, work under pressure and work independently.
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Licenses, Certifications, Registration: Requires a pari-mutuel license.