Manager, IT Operations

Halifax Public Libraries invites applications for the full-time, permanent position of Manager, IT Operations within the Information Technology Department located at Halifax North Memorial Public Library.

Each day at Halifax Public Libraries will bring new opportunities and challenges. Your skills and experience will make you a key part of our team. Like us, you are people centric and purpose driven and committed to building an inclusive and high performing organization.

JOB SUMMARY

Under the direction of the Director, Information technology, the Manager, IT Operations leads the implementation, maintenance and support of the Library's IT infrastructure and services. As both a people leader and senior technical resource, the Manager ensures reliable and effective technology operations. As a member of the Management Team, The Manager collaborates with organizational leaders, particularly the Manager, IT Service Design. The Manager, IT Operations participates in policy development and planning and is responsible for implementing major technology based initiatives and for providing products and services that enhance the support of the Library's goals.

KEY RESPONSIBILITIES

Information Technology:

• Serves as a senior technical resource and manages day-to-day Technology Support operations.
• Oversees network infrastructure, service architecture, servers, and the Integrated Library System (ILS).
• Leads technical problem resolution and supports service reliability.
• Manages the Help Desk in collaboration with the IT Support Lead.
• Oversees IT hardware, software, mobile devices, and support resources, including procurement and inventory management.
• Evaluates hardware and software and recommends acquisition, maintenance, replacement, and retirement.
• Partners with the Director, IT on technology procurement, Requests for Proposals (RFPs), and related initiatives.
• Contributes technical expertise to committees, working groups, and technology initiatives.

Service Excellence:

• Collaborates with the Director, IT and Manager, IT Service Design on service design.
• Leads the IT Support team in in executing plans and achieving service objectives.
• Builds client and community partnerships to identify needs and improve service delivery.
• Leads service improvements, change initiatives, and complex problem resolution.
• Contributes to departmental priorities and goals aligned with strategic and business plans.
• Leads and participates in cross-functional teams and technology initiatives.

Staffing Excellence:

• Communicates team priorities and objectives, service model, and core values.
• Builds team expertise and fosters collaboration with colleagues and other managers.
• Creates an inclusive environment where people feel empowered to contribute and solve problems.
• Leads recruitment, performance management, coaching, and professional development, ensuring staff have the resources and support they need.
• Collaborates with the Director, IT and HR to address employee matters and support staff development.
• Promotes a respectful, inclusive workplace that values diversity and treats all individuals with dignity and respect.

Assessment and Evaluation:

• Identifies issues, solves problems, and designs and implements effective processes.
• Makes informed decisions and measures achievements by analyzing accurate data and information;
• Monitors progress, reports results, and takes corrective action as needed.
• Identifies and mitigates operational risks.

Accountability:

• Ensures individual and team accountability for achieving results.
• Manages budgets, monitors expenditures and variances, identifies financial risks and opportunities, and oversees grant applications and reporting in collaboration with the Director, IT.
• Displays, promotes, and performs work duties in a positive and safe way and displays safety awareness at all times;
• Supports and shows leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.

EDUCATION & EXPERIENCE

Graduate Degree in Information Services, or another related field and 4 years of related experience.

OR

Degree/Diploma in Information Technology or IT related field, or IT related certification from a recognized post secondary institution and 6 years of related experience.

Specific Knowledge & Technical Experience:

Required:

• Read and write English
• Excellent communication skills
• Conflict resolution skills
• Customer service skills
• Public speaking and presentation skills
• Leadership experience and ability to provide instruction, coaching and training
• Extensive experience maintaining, troubleshooting, configuring Information Technology
• Network administration experience
• Unix and Windows Server support experience
• Demonstrated ability to address staff performance issues
• Awareness of current technology and trends
• Strong team and project leadership skills
• Basic computer knowledge and skills including:
• Functions of a web browser
• Microsoft office applications
• Social media applications
• Intermediate technology skills including:
• Willingness to learn and experiment with additional tools and technologies
• Willingness to support others in learning technical skills and concepts
• Advanced technology skills including:
• Experience evaluating technology-related training and programs
• Experience with technology troubleshooting at an intermediate level

Assets:

• Familiarity of Technology trends in public libraries
• Knowledge of Creative/Makerspace technologies (Examples: 3D printers, vinyl cutters)
• Familiarity with Audio Visual technology

CORE COMPETENCIES

• Serving with Care
• Respect for Diversity, Welcome and Value Inclusion
• Learning and Growth Mindset
• Communication
• Resilience

LEADERSHIP COMPETENCIES

• Strategic thinking
• Resource Management
• Leading and Developing Others
• Accountability

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.

Screening of candidates will begin on November 30th, however the posting will remain open until the position is filled. We thank you for your interest in employment with Halifax Public Libraries, however, only those candidates selected for an interview will be contacted.