User Experience Designer

As a User Experience Designer, you’ll shape the user experience of our clients’ digital products with a focus on intuitive, elegant, and technically sound solutions. You’ll bring deep empathy for both the end user and our clients’ business goals while balancing creativity and technical feasibility.

Your day-to-day will include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You’ll own key areas of work from design through completion-shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes.

This role will be client facing. You’ll join team meetings, represent the creative mission, and collaborate directly with cross-functional stakeholders beyond the design team. You’ll need to navigate complex technical environments, engage with developers, and become a subject matter expert on the systems you’re designing for.

You will:

• Design holistic systems, flows, and interfaces for web apps and web portals, creating simple yet sophisticated interactions.
• Dive into the details to fully understand complex systems, proactively asking questions to deepen your knowledge.
• Create detailed wireframes, visual compositions, and prototypes that clearly communicate design intent, supported by user insights and analytics.
• Collaborate seamlessly with internal and external engineering teams, creating and maintaining design systems and interaction specifications.
• Guide and mentor other designers, raising the quality of work across the team.
• Facilitate design studios and working sessions with autonomy, leading mid-level project work with confidence.
• Stay informed on emerging tools and design concepts, contributing to pitches and business development efforts as needed.
• Foster team culture through collaboration, positivity, and openness to learning and feedback.

You have:

• 3-5 years of experience in UX or product design, ideally with exposure to web portal/web app environments.
• Strong communication skills to articulate complex ideas to designers, developers, and non-technical team members.
• Proven track record of creative problem solving for large-scale, complex digital platforms.
• A detail-oriented and highly organized working style with the ability to multitask and meet deadlines.
• High proficiency in tools like Figma and Adobe Creative Suite.
• A portfolio showcasing work on complex digital products, technical projects, and collaboration with development teams.

• Prior experience designing within Salesforce or other CRM platforms is a plus
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Experience working in Agile or fast-paced environments, contributing to sprints and stand-ups (plus).