Customer Service Representative - Nashville

The Customer Service Representative is responsible for delivering exceptional customer service that reflects Hiller's values and commitment to excellence. This role ensures that every customer interaction exceeds expectations and creates a positive and lasting impression of the company.

Job Responsibilities:

Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.

Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.

Follows Customer Care “Call Script” for quality and efficient responses to customers.

Maintain required daily call counts to meet daily, weekly and monthly quotas.

Maintain complete, accurate and updated information in the customer database.

Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.

Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.

Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

Perform other duties as assigned.

Requirements:

A High School diploma or general education degree (GED) required