Junior Product & Implementation Manager

ABOUT HARBORLAB

Founded in 2020 in Greece, HarborLab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, AI-powered SaaS platform transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping.

But we don’t stop there. HarborLab also powers a thriving Marketplace, connecting Principals with a global network of vetted Port Agents and Vendors.

At HarborLab, people come first. Our culture is anchored in ambition, trustworthiness, genuine care, and agility-values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a Best Workplace (2021, 2022, 2023) and certified as a Great Place to Work (2024, 2025, 2026).

If you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation-we’d love to meet you.

ABOUT THE ROLE

We're looking for a Junior Product & Implementation Manager who wants to grow into product management by working at the point where our product meets our clients. You'll turn client requirements into working configurations, keep our demo environments sales-ready, guide clients through integrations, and take on real product work for specific feature areas.

It's a hands-on role with a lot of variety. You'll work closely with Customer Success, Sales, Engineering and Product, and you'll see how a SaaS product is configured, sold, integrated and built.

WHAT YOU WILL BE DOING

Main responsibilities

Client configuration

Customer Success gathers each client's requirements, and you'll turn them into a working setup in our back office. That covers workflows, approval rules, users, cost categories and client-specific settings.

You'll make sure every configuration is accurate, documented and ready before go-live. Along the way, you'll build a deep understanding of how each shipping company operates, including its workflows, its priorities and what it needs from our platform.

Demo environments and go-to-market support

You'll build and maintain demo environments that are realistic, reliable and ready for Sales to use at any time. You'll prepare tailored demo data and scenarios for prospects, and you'll support product launches and go-to-market activities. Demo quality is critical to our growth, so you'll have the authority to draw on engineering resources to automate environment setup and maintenance and to keep demos working at all times.

Integration delivery and client liaison

We run many integrations with clients' ERP and operational systems at the same time. You'll set up and manage integration environments, coordinate with client IT teams and our engineers, and run training, SIT (system integration testing) and UAT (user acceptance testing) sessions. You'll track issues through to resolution and keep every stakeholder informed about status and next steps.

Road to Product Management

You'll act as the Product Manager for selected sub-teams, leading work that comes either from client feedback gathered through your configuration and integration work or from special projects. You'll own the specification from start to finish: writing clear user stories and acceptance criteria, working with engineers and QA during delivery, and making sure what ships solves the problem it was meant to solve.

Requirements

WHAT WE ARE LOOKING FOR

• 1-3 years of experience in project management, implementation, customer onboarding, business analysis, or a similar role in a software/SaaS company (strong graduates with relevant internships are also welcome)
• Excellent organisational skills and the ability to run several client workstreams in parallel without dropping details
• Confident, clear communication in English, both written and spoken, including running sessions with client teams
• A technical mindset: comfortable learning complex systems, working with test environments, and understanding how APIs and system integrations work at a conceptual level
• Structured writing skills, since you'll document configurations, test plans and feature specs
• An ownership mentality: you follow things through to the finish

WHAT WILL MAKE YOU STAND OUT

• Experience with UAT/SIT coordination or software testing
• Exposure to product management practices (user stories, backlog management, Jira/Confluence)
• Basic familiarity with APIs, JSON, SQL or scripting/automation tools
• Knowledge of the maritime or shipping industry, especially port operations or disbursement accounts
• A degree in Engineering, Computer Science, Business/Information Systems, Maritime Studies, or related field
• Greek language skills

Benefits

WHAT WE OFFER

• A clear development path from implementation into product management
• Direct exposure to clients, sales, engineering and product leadership in a fast-moving scale-up
• The chance to work on a platform that is changing how the maritime industry manages port calls
• 30 days of paid annual leave
• Comprehensive private health insurance coverage for your entire family
• Hybrid way of work
• Life Coach and Kick-Boxing Sessions
• Low-price, high quality lunch in the office
• Fitness Center discount close to the office
• Cool start-up environment

Equal Opportunity Statement

HarborLab is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Data Protection (GDPR)

HarborLab collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). The information provided as part of your job application will be used solely for recruitment purposes. Your data may be retained in our talent database for future opportunities. You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].

Right to Work

By applying for this position, you confirm that you have the legal right to work in the European Union.