Global Head of Engagement
About Us
Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.
Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.
About the Role
We are hiring a Head of Engagement to build and lead the Engagement function globally.
You will manage and scale a team of Engagement Managers across Europe, the Middle East, US, and future regions, and define how Harmattan AI engages with customers-from technical demonstrations to full deployment and long-term partnerships.
This role sits at the intersection of Sales, Product, and Field Operations, and directly impacts our ability to win tenders, deploy systems successfully, and build a scalable partner ecosystem.
Responsibilities
Leadership & Team Building
Build, manage, and scale a global team of Engagement Managers across regions
Define team structure, hiring plan, and capability development
Establish clear performance standards, KPIs, and operating cadence
Engagement Strategy
Define and own the global engagement strategy across all markets
Ensure consistency and excellence in customer interactions, demonstrations, and deployments
Partner with Sales leadership on strategic deals, key accounts, and major tenders
Operational Excellence
Standardize and elevate:
Demonstration frameworks and demo kits
Deployment and field operation processes
Customer engagement playbooks
Ensure high level of execution quality and repeatability across regions
Product & Feedback Loop
Establish structured processes to capture field insights, customer feedback, and competitive intelligence
Translate field learnings into actionable inputs for Product and Engineering
Ensure tight alignment between market needs and product roadmap
Cross-functional Alignment
Act as the central interface between Sales, Marketing, R&D and Product
Ensure seamless coordination across teams for customer delivery and deployment success
Candidate Requirements
Significant experience in Sales Engineering, Program Management, Field Operations, or similar roles in UAV, defense, robotics, or complex systems environments
Proven track record of building and leading high-performing teams in technical, customer-facing contexts
Strong experience with technical sales cycles, deployments, and OEM/partner integrations
Ability to operate at both:
Strategic level (defining frameworks, scaling functions)
Operational level (supporting critical deals, deployments, and escalations)
Strong system-level understanding of integrated hardware + software products
Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects - offering innovative solutions and leading teams to deliver outstanding results.
Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality.
Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals - from junior members to senior executives.
Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence.
UAV pilot license strongly preferred
High willingness to travel (significant field presence required)
We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.