Account Manager

Harmony Fire • Science & Engineering • Insurance • 2 days ago
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Salary
≈ $50k – $140k per year (Estimated)
Location
In office (London)
Employment
Full-Time
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Harmony Fire

Harmony Fire is a UK fire safety engineering consultancy and life safety contractor that combines fire risk and building safety advice with passive fire protection, in-house fire door manufacturing, building fabric, mechanical and electrical, height safety and maintenance work. Founded in 2016 by brothers Warwick and Jake Melvin, it employs more than 200 people across four UK regions and works mainly for social housing landlords, hospitals and public sector clients, including a GBP 20 million life safety programme for LiveWest. It hires pre-construction managers, project managers, site supervisors, surveyors, fire alarm, sprinkler and height safety service engineers and CNC machinists.
harmonyfire.com • London • Birmingham • Edinburgh • Chesterfield • Yeovil • Insurance • Engineering Services • Science & Engineering • 201-500 employees • Est. 2016

Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger - and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

The Account Manager (Service) is responsible for owning and growing a portfolio of named client accounts within Harmony Fire’s Service function, ensuring Harmony Fire is positioned as the life safety partner of choice. The role builds long-term, trusted relationships with key client stakeholders, driving retention, renewal and organic growth across fire safety, life safety and lightning protection services.

Working closely with the Service function, sales and delivery teams, the Account Manager ensures a seamless, joined-up customer experience from initial handover through to ongoing account management, identifying and converting cross-sell and upsell opportunities while maintaining commercial discipline across pricing, margin and contract terms.

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