Customer Support Representative

POSITION SUMMARY: Under the direction of the Customer Support Manager, the Customer Support Representative provides excellent and friendly customer service, processes orders and invoices, and performs clerical duties to support the department.

ESSENTIAL FUNCTIONS:

• Answers the Inside Sales telephone line and assists Customer, Broker, Sales Team, and delivery driver as needed. Uses the telephone or email to locate or relay messages to internal staff.
• Receives and records all orders, processes orders and invoices for local, neighbor island, Mainland, Asia Export, and other inter-company branches.
• Performs EDI (Electronic Data Interchange) tasks to process orders and invoices.
• Performs clerical duties needed to maintain the Inside Sales department, not limited to typing (computer keyboard), internet, emailing, faxing, filing, photocopying, scanning, and mailings.
• Accurately invoices orders and posts batches in Great Plains (GP) according to established policies.
• Files invoices, records, and reports, and maintains physical and electronic files.
• Works independently and collaborates well as a team player.
• Regular attendance is required for the position.

OTHER RESPONSIBILITIES:

• Assists other departments, such as, but not limited to Sales, Accounting, Warehouse/Delivery, Administration, as needed.
• Ensures that the Inside Sales and personal workspace area is clean, neat, and safe.
• Performs all duties and maintains all standards in accordance with Company policies and procedures.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• AA degree with emphasis in Business or related field or equivalent work experience.
• One (1) year of customer service related experience, preferably with order entry experience.
• Computer literate in Excel, Word; and knowledge of database and/or accounting systems.
• Ability to type 25 wpm and use 10-key by touch.
• Ability to use general office equipment, such as but not limited to photocopying machine, fax machine, postage meter machine, and accounting systems.
• Ability to perform basic mathematical calculations.
• Good verbal, written and telephone communication skills.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMMUNICATION DEMANDS:

• The position may require visiting/working at different worksites; talking to co-workers and outside trade persons/vendors; written communication to co-workers and outside persons/vendors; responding to written or verbal requests of co-workers and vendors; reading; composing written language; receiving verbal instructions.

WORK ENVIRONMENT:

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1) Normal office conditions with very little exposure to outside weather conditions, noise, extreme heat or dust.
• 2) The noise level in the work environment is usually light to moderate.

BENEFITS:

• Medical
• Dental
• Vision
• Paid Time Off
• Holiday Pay
• Sick Leave
• Company-paid life & disability
• 401(k) with company match
• Flexible Spending Accounts
• Employee Assistance Program
• Employee product discounts