Retail Store Manager

Title: Retail Store Manager

Classification: Full Time - Hourly

Pay Range: $23 to $30

Location: Pacific Grove, Ca

Reports To: Branch Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

This position is responsible for overseeing the daily operations of a retail store, ensuring it runs efficiently and delivers an exceptional customer experience. Key duties include managing store staff, including hiring, training, and scheduling, as well as setting sales goals and ensuring they are met. The role also involves maintaining inventory levels, managing budgets, handling customer inquiries and complaints, and ensuring compliance with company policies and procedures.

Responsibilities:

• Ensure efficient and effective daily operation of retail store departments and services.
• Responsible for achieving financial and performance results based on internal metrics.
• Scheduling staff to cover days and hours of operation while meeting payroll to sales targets by monitoring service demands against resource availability.
• Maintain the highest quality counter-sales staff to ensure the best customer service possible.
• Support development and retention of a strong, satisfied customer base.
• Help to maximize the sales potential from all assigned areas as well as the total branch.
• Assist in effective control of inventory from receipt to sale.
• Assist in maintaining a positive branch image in the communities and markets served.
• Ensure the ability to provide a product mix within the store that appeals to customer demands/needs and stimulates a desire to purchase.
• Ensure a safe working environment and attitude on the parts of all employees in areas of responsibility.
• Assist management and staff in achieving overall branch objectives.
• Assisting in maintaining high levels of customer service at all times.
• Support the organization’s mission, vision, and values at all times.

Qualifications:

• 1 - 2 years’ experience in the lumber & building supplies industry (retail experience is a plus)
• Strong people management and team building skills
• Ability to effectively communicate with customers and co-workers
• Ability to motivate team members in order to increase productivity
• Knowledge of current employee labor law (meals & breaks)
• Experience in retail environment, merchandising, inventory control, material handling and delivery
• Well organized, able to multi-task and prioritize.
• Must take and pass drug test and consent to a background check

We are proud to be an equal opportunity employer.

As an Equal Opportunity Employer, Hayward Lumber will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.