HOTEL MANAGER/SUPERVISOR

JOB DESCRIPTION: HOTEL MANAGER/SUPERVISOR

Job Title: Hotel Manager/Supervisor

Location: Dei-Dei, Abuja

Employment Type: Full-Time

Department: Hotel Operations

Job Summary

We are seeking a competent, responsible, and experienced Hotel Manager/Supervisor to oversee the daily operations of a hotel in Dei-Dei, Abuja. The successful candidate will be responsible for coordinating staff, supervising hotel activities, ensuring excellent customer service, maintaining operational standards, and ensuring the smooth and profitable running of the hotel.

The ideal candidate must possess strong leadership, communication, organisational, and problem-solving skills, with the ability to manage staff and handle guest concerns professionally.

Responsibilities

• Key Responsibilities
• Oversee and coordinate the daily operations of the hotel.
• Supervise hotel staff, including receptionists, cleaners, kitchen staff, security personnel, and other operational employees.
• Ensure excellent customer service and guest satisfaction at all times.
• Handle guest complaints, enquiries, and special requests professionally.
• Monitor staff attendance, punctuality, performance, and general conduct.
• Ensure that all hotel facilities, rooms, and common areas are clean, organised, and properly maintained.
• Monitor room bookings, reservations, check ins, and check-outs.
• Supervise inventory, supplies, and proper use of hotel resources.
• Monitor daily revenue, expenses, and operational activities.
• Ensure compliance with hotel policies, safety standards, and operational procedures.
• Prepare daily, weekly, and monthly operational reports for management.
• Identify operational challenges and recommend practical solutions.
• Coordinate staff schedules, shifts, and duty assignments.
• Ensure that the hotel maintains a professional and welcoming environment.
• Implement strategies to improve service delivery, operational efficiency, and business performance.

Qualifications and requirements

• Requirements and Qualifications
• Bachelor’s degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field. Relevant professional experience may also be considered.
• Minimum of 2-5 years’ experience in hotel management, hospitality operations, or a supervisory role.
• Strong leadership and staff management skills.
• Excellent communication, interpersonal, and customer service skills.
• Good organisational, administrative, and problem-solving abilities.
• Ability to manage staff and coordinate multiple hotel operations simultaneously.
• Basic knowledge of hotel reservations, front desk operations, housekeeping, and hospitality standards.
• Good understanding of inventory control, revenue monitoring, and basic financial reporting.
• Proficiency in Microsoft Office and hotel management software is an added advantage.
• Must be responsible, trustworthy, proactive, and able to work with minimal supervision.
• Must be willing to work flexible shifts, including weekends and public holidays when required.

Education

HND, BSc.

Experience

2 to 5 years