Account Manager

Job Summary

Own end-to-end account strategy for assigned Aerospace & Defense customer, including revenue growth, pipeline development, account planning, delivery oversight

Key Responsibilities

Strategic Account Management

• Own end-to-end account strategy for assigned Aerospace & Defense customer, including revenue growth, pipeline development, and account planning
• Build and maintain multi-level relationships across client organizations, including business, IT, and program leadership
• Develop and execute account plans aligned to customer missions, program lifecycles, and long-term modernization initiatives
• Act as the primary client interface, ensuring consistent communication, executive alignment, and issue resolution

Business Development & Growth

• Identify, qualify, and pursue new IT services opportunities across digital transformation, cloud, data, cybersecurity, application modernization, and managed services
• Drive responses to RFIs, RFPs, and RFQs, coordinating solutioning, pricing, and compliance inputs
• Influence client roadmaps by positioning IT services aligned to mission readiness, operational efficiency, and security requirements
• Achieve and exceed assigned revenue, margin, and growth targets

Client Delivery & Governance

• Partner with delivery leaders to ensure successful execution of programs, SLAs, and contractual commitments
• Own customer satisfaction, including executive reviews, escalations, and renewal discussions
• Ensure services align with A&D regulatory, security, and compliance requirements (e.g., ITAR, DFARS, NIST, CMMC, FedRAMP, export controls)
• Monitor account performance metrics including revenue, backlog, delivery health and risk

Skill Requirements

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field
• 8+ years of experience in IT account management, client partner, or strategic sales roles
• Proven experience managing accounts within Aerospace & Defense, government, or regulated industries
• Strong understanding of IT services delivery models, including cloud, digital transformation, cybersecurity, and application services
• Demonstrated success managing complex, multi-stakeholder enterprise accounts
• Experience with government or defense contracting environments and associated procurement processes

Other Requirements

this would be an add-on

• Prior experience working with A&D primes, Tier-1 suppliers, or government agencies
• Familiarity with DoD acquisition processes, program lifecycles, and contracting vehicles
• Understanding of security and compliance frameworks relevant to A&D (e.g., CMMC, NIST 800-171, ITAR)