Administrator - IT General Controls (ITGC), SAP Security

Job Summary

We are seeking a bilingual SAP Security & Authorizations (S&A) Consultant to join the Signify S&A Operations team supporting a global SAP landscape. The consultant will be responsible for SAP security administration, access management, SAP GRC activities, audit support, incident and service request resolution, and operational support across multiple SAP applications. The role requires fluency in both Spanish and English to support business users and IT stakeholders across LATAM and global regions. The consultant will work closely with the existing Signify S&A Operations team and perform responsibilities aligned with the current Security & Authorizations AMS support model. The S&A team supports SAP user and role administration, GRC activities, audit compliance, access governance, reporting, and operational support across various SAP platforms.

Key Responsibilities

SAP Security & Operations Support Perform SAP user administration activities including user creation, modification, lock/unlock, password resets, and deprovisioning. Execute role provisioning, role modifications, access reviews, and authorization troubleshooting. Handle ServiceNow tickets related to access requests, role changes, OSS connectivity, firefighter access, and user administration. Support SAP GRC processes including EAM, ARM, Firefighter administration, ORU, and compliance activities. Manage SAP access requests and authorization incidents within SLA commitments. Perform mass user administration activities during releases and maintenance windows. Governance, Compliance & Reporting Support periodic audit and compliance activities. Perform Firefighter log reviews and access monitoring activities. Execute user access reporting and security-related controls. Participate in Segregation of Duties (SoD) reviews and compliance validations. Support internal and external audit requests. Incident & Service Management Analyze and resolve security-related incidents and service requests. Conduct root cause analysis (RCA) for recurring security issues. Collaborate with Basis, Functional, Infrastructure, and Compliance teams. Maintain operational documentation, KT artifacts, and process repositories. Stakeholder Engagement Support Spanish-speaking business users across LATAM regions. Facilitate communication between global teams and regional business stakeholders. Participate in operational review meetings and customer governance discussions.

Skill Requirements

Functional & Technical; 4-7 years of SAP Security & Authorization experience. Strong expertise in: SAP User Administration SAP Role Administration SAP Authorization Concept SAP GRC Access Control Firefighter Management SoD Analysis Access Request Management Security Incident Management Working knowledge of: SAP ECC SAP S/4HANA SAP BW SAP HANA SAP GRC

Other Requirements

Language Skills Fluent Spanish (Read, Write, Speak) - Mandatory Fluent English (Read, Write, Speak) - Mandatory Ability to interact with LATAM business users and global teams independently. Preferred Skills Experience supporting SAP landscapes such as: SAP BW/BI SAP GRC SAP SAC SAP IBP SAP MDG SAP EWM SAP APO/SCM SAP Solution Manager Knowledge of SOC1, SOX, and audit compliance processes. Exposure to SAP Cloud applications and Identity Governance solutions. Experience in global AMS support engagements.

Job Description : Behavioral Competencies

Strong customer-facing communication skills.

Ability to work independently in a global support model.

Effective stakeholder management across diverse cultures and geographies.

Analytical problem-solving skills.

Strong documentation and process adherence mindset.

Ability to work in rotational support and critical incident situations when required.

Nice to Have

SAP Security or SAP GRC Certification.

Prior experience supporting multinational manufacturing organizations.

Experience working in Europe-LATAM support model.

Knowledge of ServiceNow ITSM processes.