Deskside Support

Job Summary

Job Summary : Work Authorization: US Citizen or Green Card Holder.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Key Responsibilities

Job Responsibilities : Work Authorization: US Citizen or Green Card Holder.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Skill Requirements

Skill Requirement : Work Authorization: US Citizen or Green Card Holder.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Other Requirements

Other Requirement : Work Authorization: US Citizen or Green Card Holder.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved